my phone not working with any providers

4 replies
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I upgraded my plan one week ago and purchased a new iPhone 15 that phone is working perfectly. However, my original iPhone 15 Plus still does not work on any network here in the UK. I should also mention that when my daughter travelled abroad recently, the phone connected fine and worked perfectly on a network in Egypt it only fails to work when we are here in the UK, which confirms it is still on the UK blacklist.

All my bills have been paid in full and my contract has ended.

Please remove the iPhone 15 Plus IMEI from the blacklist immediately. Let me know your case reference number and when this will be fixed.

Thank you.

Geluk

Silver Contributor

You must raise this via CHAT PAGE, not a community forum😂

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FozAuthor

New Contributor

I actually chatted with them, but they advised me to speak with customer service. However, customer service gives me automated options (one, two, three) and none of them include an option to remove the block

Gemma M

iD Mobile Employee

Hi @Foz,

I'm sorry to hear you're still having issues with the iPhone 15 Plus.

Based on what you've described, it doesn't sound like the device is blacklisted. If it were blacklisted, we'd expect it to be unable to connect to mobile networks both in the UK and abroad. The fact that it was able to connect and work in Egypt suggests the handset itself is capable of connecting to a network.

It's possible that the device is still attempting to use settings from the network it connected to while abroad.

We'd recommend trying the following:

Remove any SIM or eSIM that was used while in Egypt.
Go to your network settings and turn off Automatic Network Selection.
Manually select iD Mobile or Three UK.
Once connected, switch Network Selection back to Automatic.
Perform a network settings reset:
- Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Restart the phone.

After the phone restarts, test calls, texts, and mobile data again.

If the issue persists after completing the above steps, please let us know exactly what happens when you try to connect to the network (for example, "No Service", "Emergency Calls Only", or another message).

Regards,

Gemma M
The iD Mobile Social Media Team

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FozAuthor

New Contributor

I did everything but still not working

and i went to currys store nothing still not working