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Community Member
June 23, 2026
Question

no website access

  • June 23, 2026
  • 4 replies
  • 38 views

Hi. 
I cannot access adult related websites

    4 replies

    Geluk
    Silver Contributor
    Silver Contributor
    June 23, 2026

    Such sites blocked by default as per UK legislation. You can turn off via the app🐶

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    iD Mobile Employee
    June 25, 2026

    Hi ​@R16AMT 

     

    Thank you for getting in touch with us. 

     

    I'm sorry to hear that you're unable to access adult content websites.

    This issue is usually caused by the Adult Content Restriction being enabled on the account. 

    Please confirm whether the Adult Content Restriction is showing as disabled in your iD Mobile account or app?

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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    New Contributor
    August 12, 2026

    Hi

     

    I have the same problem. The adult content on services page on my app is not working properly. It shows it is unticked  but I cannot confirm this as the website still is blocked. Ref www.archive.org

     

    Can you check for me? Thanks

    iD Mobile Employee
    August 13, 2026

    Hi ​@Mid.

     

    Thank you for your post. We’re sorry to hear that you’re having trouble accessing the website, even though the adult-content setting appears to be unticked in the app.

     

    Please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat, so our team can check whether the content-filtering feature has been disabled correctly on our side and assist you further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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