Hi there,

I'm sorry to hear you're experiencing issues with your call quality. I understand how frustrating this can be, especially when it affects both network and WhatsApp calls.

To help us investigate and provide the most appropriate troubleshooting steps, could you please let us know:

-The make and model of your phone.
-Whether this issue is location-specific (for example, only at home) or if it happens everywhere you go, including different areas and postcodes.

As you've mentioned the issue occurs both at home and outdoors, it would also be helpful to know if you've noticed any difference when connected to Wi-Fi versus using mobile data.

Once we have this information, we'll be happy to guide you through some troubleshooting steps to help improve your call quality.

Kind regards,

MenasiaE

The iD Mobile Team

Hi, I have an iPhone 17. I upgraded my phone from a 12 mini as I thought the phone was the problem. It happens when I am at home, outdoors and in my staff room. It also occurs when I make a WhatsApp call. I have taken my office off WiFi calling but still the problem persists. I am not looking at changing to another provider. I recently had to call my insurance company. The call handler could not hear me, the sound kept dropping off. I tried giving my policy number and eventually had to use a friend’s phone to make the call.