Id Data and signal drop even when I have data left

1 reply
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Hi all,

Advice please.

I'm new to id and I have had nothing but trouble.

The present issue is that my Id Data doesn't work and my signal drops even when I have data left. Meaning I am unable to make calls, texts or even put my data on to send a WhatsApp. This happens for multiple days at a time.

The coverage in my area is not low and there are two other ID users in the house with no issues.

Gemma M

iD Mobile Employee

Hi @UniqueRainbow,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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