No signal and unable to call over WiFi Samsung S26

Hi ​@NLAC,

I'm sorry to hear you're experiencing these issues. I can understand how frustrating it must be when the coverage checker shows excellent coverage, but you're struggling with calls and can't reliably use features such as VoLTE, 5G Calling, or WiFi Calling.

Please try the following troubleshooting steps:

1. Restart your Samsung S26.
2. Turn Airplane Mode on for 30 seconds, then turn it off.
3. Check that your phone software is fully up to date.
4. Go to Settings > Connections > Mobile Networks and ensure:
   • VoLTE Calls is turned on.
   • Network Mode is set to 5G/LTE/3G/2G (Auto Connect).
5. Reset your network settings:
   • Settings > General Management > Reset > Reset Network Settings.
6. Remove and reinsert your SIM card if you're using a physical SIM.
7. If possible, try your SIM in another compatible handset to see whether the issue follows the SIM or stays with the phone.
8. Enable WiFi Calling and then restart the phone.
9. Check that your home WiFi connection is stable and that WiFi Calling remains enabled after the restart.

As you've mentioned that WiFi Calling works when the phone is in Airplane Mode, this suggests the phone is capable of making WiFi calls, but may be prioritising the mobile network when signal is available, even if that signal is weak.

If you've already tried all of the above and the issue persists, we'd recommend contacting our Live Chat team so they can investigate further and see whether a replacement SIM may help.

You can contact them here: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M
The iD Mobile Social Media Team

I have exactly the same problem

All ID mobile do is keep giving you time wasting troubleshooting steps which don't fix anything

The problem is that the signal is just very weak. As stated by hundreds of people in this community group

I have calls dropping off even in Birmingham City Center, where the signals supposed to be very strong

Please log a complaint and take it to the ombudsman

I am in the process of doing this as I want to get out of ID mobile contract and go back 3 network.

It will be great if iD mobile can fix the problem, but this will take years to fix

Hi ​@blueberry77.

Thank you for sharing this, and I’m sorry to hear about the dropped calls and weak signal you’ve been experiencing. That’s not the experience we want you to have, and we’d like to look into it properly.

Please get in touch with us directly so that we can escalate your complaint to our complaints team. You can reach us via live chat here: https://www.idmobile.co.uk/live-chat, or by messaging us on Facebook or Instagram.

Thanks,

Marquerita

The iD Mobile Team