Coverage & Network.

Why does my mobile not phone other numbers straight away and cuts off calls all the time 

My phone cuts out after minutes, sometimes no one can contact me & no service at times. It's really frustrating, it's been going on for ages. 

I have been abroad for 4 weeks and since returning I have had no network connectivity; only when I'm connected to wi-fi. I have tried restarting my phone multiple times but it's still not working

Been having signal issues for months now and no further on. I need a good signal for work! WiFi calling does not work as others have mentioned and all we get asked to do is reset various settings which don’t work either. Be good if technical services could come up with an answer please? 

I am wondering if there is anything that can be done regarding my service ? I do not get a signal anywhere and I am currently 6 months into a 24 month deal and I want it cancelled asap without fees . Can’t even go on the internet or make calls without it dropping . 

Im having trouble using my navigation software on my new ipad air when I hotspot to my phone. sometimes it works perfectly then it will freeze and unable to locate me saying no gps signal. this isn’t a local issue as I tried this over nigh on 800 miles through UK and France. Have been in touch with Apple who have carried out over the air tests to ascertain the hardware is all good. when using my phone with the respective software Apple Maps and Waze it works perfect. I would like to use my iPad as i find the phone screen too small. I don’t understand why it can work perfectly on my iPad one minute then fails?  

I’ve got a very bad signal coverage 

I have lost network coverage and data on both my phone and my daughter’s phone where we live since yesterday morning however when we leave the area, it comes back. Network coverage checker says no issues but still no signal. It temporarily resumed early hours of this morning but has gone again. Have had no problems in this area for the 8 years I’ve been with id so don’t know what has happened but am concerned as I have no way of contacting my daughter when she’s walking home from school. Please help

I cannot have a phone call with anyone if im moving around my house. If im taking the kids to school. I have done everything from changing sims settings to network settings, 5G isnt available. 4G is impossibleto stay connected on and 3G/2G doesnt exist unless its for emergency calls. I have changed from a physical sim to an Esim. Nothing is working and this has been going on for over a year. I cant contact anyone on ID. I cant even afford to leave the contract to change provider. Ive swapped phones. I need something to be done even if that means you can cancel my contract because this signal issue isn't what im paying for. The service is terrible.

Have tried all the recommended things, wifi calling/reset network stuff etc. I was on three network before and had no issues, so strange the service is really poor compared to before. In phone calls the receiver sometimes struggles to hear what is being said

Has anyone else had no service the last 24 hours? In Edinburgh 

I am not getting any signal at home and work are having problems ringing me can't get through until I go out and try to get a signal getting really annoying 

I noticed not calls can't be receive when I within my local area. Is the problem with the network in my area? 

Issues with the network on the 06/05/2026 all day. 

I noticed no calls can't be receive or outgoing when Im within my local area. Is the problem with the network in my area? 

Hi there my data is completely down 

My data is not working, I’m not able to make or receive calls, texts, snapchats. Can you help me ?

Hi, I am having issues with my network and it’s been going on all day. My internet keeps cutting off and I can’t make or receive calls either. My payments are up to date and I haven’t missed any. When I use the coverage checker on the website it says there are no reported issues. I’ve restarted my phone and turned airplane mode on and off, but it’s still not resolved the issue. 

Hi, I am having issues with my network and it’s been going on all day. My internet keeps cutting off and I can’t make or receive calls either. My payments are up to date and I haven’t missed any. When I use the coverage checker on the website it says there are no reported issues. I’ve restarted my phone and turned airplane mode on and off, but it’s still not resolved the issue. 

Whats going on with network, last two days i dont have network?

Hi all,I’ve been with ID Mobile for a couple of years but I've been having intermittent network problems for months now, and I’m hoping both iD support and other customers can advise.The issue is that the signal drops out completely, sometimes several times a day, and the only way to restore service is by switching airplane mode on and off.To rule out possible causes, I’ve already tried:* A brand new SIM card* A full factory reset* Using a completely different handsetI've also been travelling around multiple areas across England, Wales and Northern Ireland. The problem has been consistent in all those locations.The only time I haven’t experienced it is when roaming in the Republic of Ireland, which makes me think it’s a network-related issue rather than my devices.Support team – could you confirm if this

Dear iD Mobile Support,I am writing to raise a formal complaint regarding the quality of service on my account.Since the contract started less than a month ago, the mobile data and overall signal quality have been consistently very poor and unreliable. Internet speeds are extremely slow, and even basic tasks such as loading web pages or sending videos via WhatsApp are difficult or impossible at times.I have carried out troubleshooting steps, including:•⁠  ⁠Testing the SIM card in another phone•⁠  ⁠Changing network settings (4G/5G)•⁠  ⁠Using the service in different locationsThe issue persists in all cases, which clearly indicates a problem with network coverage and service quality rather than the device.Based on this, I consider the service to be unfit for purpose.I would like you to:1.⁠ ⁠Investigate this issue urgently2.⁠ ⁠Confirm whether the service can be improved3.⁠ ⁠If not, allow me to cancel the co

Hello,I have had no network coverage since yesterday morning.I cannot make calls, send messages, or use mobile data. Please check and fix the issue as soon as possible.

My coverage drops out randomly, generally for something like 15 minutes at a time but it seems to be getting worse lately. What is causing it?

Both my wife and I have no mobile network coverage with yourselves in the HD8 area. So we are unable to use Internet on the go or ring. No service available. Can this be looked into as a matter of urgency as this isn't the first time.Thank you