I'm seeing repeated no service in my house. If I leave the house it comes back. This has been happening for a few days now. Since the 3 network change.

I have been unable to make phone calls for quite a few weeks. When I try to call someone it defaults to WiFi like WhatsApp calls, and the signal is often 5G. The calls don’t even ring out 

I have a spend cap of £0 as I have unlimited calls and never make other types of calls. I am trying to call mobile numbers, all UK based, for a service worker. I keep getting the message that I’m unable to due to my spend cap. I’ve tried all different mobiles and I keep getting the message but have no issue calling numbers in my contacts. Why is this?

Please can anybody advise me, how do I best contact iD Mobile, specifically to report problems with mobile service in my area?

I’m in Bristol BS13 and have had no phone signal for 3 days! What is the problem and when will it be fixed?

No mobile signal at RH13 ( where I live) for about three weeks. The service status has said there is an issue which is being investigated since at least Oct 21. I can make calls elsewhere with no problem. When will this be resolved please! 

I've paid my bill but my services still have not been restored. Please help thank you 

Since Tuesday morning I’ve been unable to make phone calls. I either get an engaged tone, or a message saying “sorry, your service does not allow access to this number”.This has now resulted in me being unable to phone my GP in order to make a critical appointment.Can someone please tell me what I need to do to get a working phone service?I’ve got an eSIM on a Samsung Galaxy S23.Thanks.

I’ve just recently joined id mobile, and I’ve getting a lot of missed called text messaged. When i do answer the phone it common the call will drop around 30-60 second mark, I've tracked it down to when wifi calling is enabled, if i disable it, i see have no issues will calls disconnecting during conversion. Is wifi calling broken, i don’t have great reception inside my house, is there a fix for this? it didn’t happen on my old networkI’m using an iPhone 17 Pro with esim 

Since the 30th of October, I am not able to receive any OTP from banks or financial institutions. This is causing major probems.It seems several other people have reported the same problem on this discussion forum, but I an yet to see a resolution from ID mobile. 

I have no phone signal in my house or garden, only WhatsApp when joined to the WiFi. I have access to everything (when connected to WiFi) apart from my normal phone calls & texts. The phone signal isn’t too bad when I’m at work & driving. The coverage checker says it should be a good signal! Any advice? I have only just ‘signed up’ so may just have to cancel & try a different company :(

I joined id mobile just over a week ago and I was finally able to switch my old phone number to this provider yesterday. It was a nightmare as my previous account (and my old phone number) stopped working at around 10 am and my id community eSIM did not switch to the old number until 5pm or so(about 7 hours later). Nevertheless, there were still issues as some important texts (especially from abroad) could not be received and FaceTime and iMessage did not work. This morning the status quo is more or less the same, I tried virtually any thing to set up iMessage and FaceTime but nothing seem to work and I have never had a problem like that before. What is wrong with this provider?

I received a new iPhone 17 Pro on friday and since migrating everything and the esim from my previously working iPhone I cannot use wifi calling on any network, it just sends me a text saying I had a missed call. if I try to dial out it just does nothing.ive tried deleting and getting a new esim but that made no difference and ive tried turning it all off and on again.ive had to disable wifi calling. how can I make this work? Thanks

My signal has completely disappeared this morning, I’ve WiFi access but no phone signal or 4G, please help!! 

Am still not able to make or receive calls when am in my house if go outside its fine   Ive tried every thing thats been suggested on here ive missed a couple off important calls please help spoke to ID mobile few minths back and they was checking speed or sonething on my phone but bever heard back looks like i made the wrong choice switching to ID mobile never a problem when was with EE or 3  

Why am I not receiving OTP from Sky? It’s driving me mad now! I’ve done everything it says in these community answers but still getting nowhere?!! Help please!

I have recently swapped my phone but I keep getting ‘not registered on network’ errors when trying to make outbound calls.  Incoming calls appear to be going straight to answerphone.  Also, although not sure if it’s connected, the 4G network will not activate either.  Any ideas?

The signal is rubbish I never have internet 😡 and I need my phone for work I am so upset I made the move to you guys how can I stop my contract and go back to a better provider 

Hi im having issues with my signal in Salford hospital can you help with this cos irs really bad 

Hoping to find some help here, the 5g in my area was amazing up until a few months back when it broke…I used live chat to talk to someone who seemed helpful at the time and checked for me. I’d already checked the coverage map and it said there was an issue that they’re looking into. I was told this issue would be fixed at midnight. Many weeks later and no 5g, which a lot of us rely on for work. I used live chat again but got nowhere and eventually was ignored.Theres no phone number for ID to speak to anyone and curry’s who are the in person stores can’t help with this, so here I am trying this route.Can you please fix the 5g antenna, please?Otherwise you’re going to loose a long time customer and 5 other colleagues to the likes of EE who have working coverage in the area and are easy to talk to.Thank you.

Please can someone from iD mobile check for me if my SIM is activated? I have no mobile reception, only WiFi. This is driving me demented! 

I’m using the iPhone 16 and I have had multiple people tell me that I break up constantly on the phone. I tend to get 1--2 bars only, when checking the coverage checker it says I should get “excellent” coverage and 4 bars. If I go outside into the street, I will get 3 bars, but inside is never above 2. I never had any problems on my previous provider.I’ve also enabled Wi-Fi Calling, but that only seems to activate if I turn on aeroplane mode, is that correct behaviour? And is there a way I can just force that on? I’m just very disappointed right now, being able to make clear phone calls is about the bar minimum I expect. I have restarted my phone and router, updated to the latest version of iOS, turned aeroplane mode on for a minute and turned it off and nothing seems to improve the signal. I’ve looked into “mobile boosters” but I don’t know how well they work, if at all. 

I have a new iphone, and using a PAC code came across from O2 to mobile iD. I am pretty sure I have activated the SIM (I asked for a physical SIM). Does anyone have any suggestions? I can’t find a completion email, also can’t work out how to request this again!Yours in desperation!

I’ve recently moved across to idmobile (about 2-3 weeks) and think I may have made a huge mistake!!The signal and network coverage are terrible, I’ve noticed a huge difference from my previous provider. I’ve checked the signal checker etc and although it says coverage, I have 1 bar and cannot load anything.I cannot load anything at London Waterloo despite it saying 4g, can’t even buy my train ticket!!!My handset is new so it’s not that either, just bad coverage.Any ideas as how can I do 2 years never knowing if I’ll have signal??

I'm sick to death with your coverage. My calls constantly drop, I can't use my phone in my flat or outdoors as I've got no signal. I thought it was my data so I upgraded today to unlimited data, but it now seems this isn't the problem. I want to use my consumer rights by using my 14 days cooling off period. I'm not prepared to pay the £341 quoted to leave. Tried speaking to customer service who put me through to Currys (why I don't know as they don't provide my network service)  anyway they put me back through to Id mobile who them kept saying they couldn't hear me. So it now seems I can't use my phone at all for calls. Who can I contact to get this contract ended?