Iam extremely disappointed with the service I have received from iD Mobile. I rarely have proper reception, which means I often cannot make or receive calls. This has caused serious problems for me, including missing important doctor appointments because calls were not coming through.I have never experienced such poor network coverage with any other provider. I am paying for a service that is not working reliably, and this situation has become very frustrating and unacceptable.I would like this issue investigated urgently and would also like to know what options I have regarding cancelling or leaving my contract due to the ongoing lack of service.

Iam extremely disappointed with the service I have received from iD Mobile. I rarely have proper reception, which means I often cannot make or receive calls. This has caused serious problems for me, including missing important doctor appointments because calls were not coming through.I have never experienced such poor network coverage with any other provider. I am paying for a service that is not working reliably, and this situation has become very frustrating and unacceptable.I would like this issue investigated urgently and would also like to know what options I have regarding cancelling or leaving my contract due to the ongoing lack of service.

Hello for tha last three days, I am not able to send or receive any calls or messages. I am with the service for two months now.I had 0 bar coverage for those days, I thought some network issues ove rthe weekend.  Today on Monday there is no covergae once I restarted my phone.  No bar, no access point anymore. The payment is set to direct debit and last payment was susccesfull. next payment on 6th OCT 

I am not getting any signal at home and work are having problems ringing me can't get through until I go out and try to get a signal getting really annoying 

Hi last few days internet slow down from 300mbps to 1-2 mbps I think maybe problem with my phone I reset same story and my other 2 phone slow to. I have 3 network mobile internet and same story. There any issue with network in Leicester le28 area? 

My old number switch was completed about 2 weeks ago, when I call iPhone or Android it correctly shows the number I brought with me I I text my sons iPhone it correctly shows the number I brought with me. However when I text my wife's android phone it shows the number I was assigned from ID. I've reset network settings about 50 times, rebooted the phone and toggled airplane mode switch about the same amount. 

I have no signal anywhere in my home which is causing issues with my work life and personal life

I get no signal. My partner is with id mobile and he gets signal why doesn’t mine work? I have tried restarting my phone checking the settings but nothing. This has been going on for months now. 

so recently I have had no signal in my house when trying to phone anybody or text anybody as well as most places around me when I go out I was wondering what you could do to rectify this.

Is anyone else having problems with their ID mobile signal? My signal has been nonexistent today so just relying on WiFi at home. 

Haven’t had service all day, very inconvenient as my car was in the garage and had no way of contacting me 

please cancel both my mobile contracts as i am not receiving a suitable level of network coverage in fact in most cases i do mot get a signal at all particularly at home where i use my phone the mist often 

Hello there good afternoon just wondering what is going on with the internet 🛜 service since I switched over always been error????? 

I am in Stroud, Glos and having problems roaming in my area. Is anyone else having problems in this area?ThanksMarcia

Not sure why the phone never has any data when I pay monthly 

I purchased an add-on for Turkey but it is not working. 

I'm in Keswick on holiday. My pixel 9 pro has excellent 4g signal strength but no internet connection (unless on WiFi). I have plenty of data allowance left, so I must assume it's a local mast issue?

mobile signal poor in new area. as 3 have now merged with vodafone will i be able to use vodafone

We've noticed a drop and in places a complete loss of signal. How do we report this and get it sorted? Area: between LU2 and AL5.

Hi.i've got samsung s23 ultra.My signal is really bad since i've paid my phone off,it went that bad-i cant even ring or text when ever i really needed,never mind internet, its terrible.i dont know what shill i do couse i rang them up couple times and explained my situation all they did is changed my sim card twice but that doesnt help ,i still cant use my phone like satnav when i need to drive it really puts me down i feel lost .My contract is for 24 month so i cant even cancel it .please help !!!

Every-time i try to log into Three WiFi  on London underground, I always get a message “ Please Insert a valid USIM card? Any help would be appreciated 

Hey I joined a few months ago and it showed good coverage for my area, but I’ve noticed it’s really bad no internet dead zones I have to walk down the street just to make a phone call where do I stand in leaving 

My phone has not been working since Thursday. It does not allow me to connect a card from any network. It is definitely unlocked. The SIM card inserted into another phone does not work. I am writing to you for the second time. This is not serious. I have a lot of stress because of this and problems with doing my job. I have been to the service, contacted Apple and EE, and no one sees a problem. It was noticed that ID Mobile indicated that the phone is lost or stolen. This is a lie. I am its owner, and I always have. Please remove the fault immediately. If not, please provide information regarding the termination of the contract due to your fault.

Hi there, I have an iPhone 13, it is working well!  unfortunately my iD internet has stopped working, I can make and receive calls. This started on Friday evening.  im currently using my neighbours WiFi as I don’t have WiFi!

My web browser says "safe search is locked" how do I unlock it, this has only happened recently and I dont understand why.