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Foz
New Contributor
Nov 4, 2026 6:30 PM UTC

Wrong IMEI blacklist Urgent removal request

Wrong IMEI blacklist Urgent removal request

Hello,

I am writing because when I reported my iPhone 13 as stolen, my iPhone 15 Plus was accidentally blacklisted too. The iPhone 15 Plus was NOT stolen it has been with me 

• iPhone 15 Plus (needs unblocking)

Additional information:

I upgraded my plan one week ago and purchased a new iPhone 15 that phone is working perfectly. However, my original iPhone 15 Plus still does not work on any network here in the UK. I should also mention that when my daughter travelled abroad recently, the phone connected fine and worked perfectly on a network in Egypt it only fails to work when we are here in the UK, which confirms it is still on the UK blacklist.

All my bills have been paid in full and my contract has ended. 

Please remove the iPhone 15 Plus IMEI from the blacklist immediately. Let me know your case reference number and when this will be fixed.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 6, 2026 7:58 PM UTC

    Hi ​@Foz,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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