Hi ​@Milney,

If you're receiving Google 2-factor authentication codes but not from other services, there are a few things worth trying:

1. Check that the mobile number registered on your Google account is correct by signing in to your Google Account and reviewing your recovery and verification settings.
2. Restart your phone and turn Airplane Mode on for 30 seconds, then turn it off.
3. Check that you can receive SMS messages from short codes and automated services.
4. Make sure your bill cap isn't set to £0, as some verification services can be affected by account restrictions.
5. If you've recently transferred your number to iD Mobile, remove and re-add the number in your Google account security settings, then request a new verification code.
6. Try using an alternative Google verification method, such as the Google Authenticator app, Google Prompt, or a backup email address if available.
7. Reset your network settings and test again.

As you're receiving texts and MFA codes from other providers, the issue may be specific to how Google is routing verification messages to your number rather than a general SMS issue.

If you've tried the above and still aren't receiving Google codes, please contact our Live Chat team so they can investigate whether there are any issues with short code or verification message delivery on the account: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M
The iD Mobile Social Media Team