Community Member

Question

screeching sound when on calls

5 replies
100 views

Hi

Every time I make a call or receive a call some noise occurs like a screeching or whining sound. I am having troubles with this and please can this be resolved, if I need a new sim or I would like to cancel my contract as this has been going on from the moment I have joined id mobile. I have not had this issue before.

Gemma M

iD Mobile Employee

Hi @Naseem,

Thanks for getting in touch, and I’m sorry you’ve been experiencing this issue with your calls, that kind of sound shouldn’t be happening consistently.

Here are some steps you can try to help resolve it:

Basic checks

Restart your phone
Turn Airplane mode on for 30 seconds, then switch it off
Check you have a strong signal (try moving to a different location if possible)
Remove and reinsert the SIM card

Network reset

This can often fix call quality issues like distortion or noise:

iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

Try manual network selection

Go into your mobile network settings
Turn off automatic network selection
Manually select the iD Mobile network (or try toggling between available networks if shown)

Check for device issues

Try your SIM in another phone (if possible)
Or try a different SIM in your phone
This helps confirm whether the issue is with the SIM or the handset

If this does not work, and you would like to request a replacement SIM, please contact our customer service team via live chat by clicking here: https://www.idmobile.co.uk/live-chat as they would be able to issue one to you.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Clark1997

New Contributor

Hi @Naseem,

Thanks for getting in touch, and I’m sorry you’ve been experiencing this issue with your calls, that kind of sound shouldn’t be happening consistently.

Here are some steps you can try to help resolve it:

Basic checks

Restart your phone
Turn Airplane mode on for 30 seconds, then switch it off
Check you have a strong signal (try moving to a different location if possible)
Remove and reinsert the SIM card

Network reset

This can often fix call quality issues like distortion or noise:

iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

Try manual network selection

Go into your mobile network settings
Turn off automatic network selection
Manually select the iD Mobile network (or try toggling between available networks if shown)

Check for device issues

Try your SIM in another phone (if possible)
Or try a different SIM in your phone
This helps confirm whether the issue is with the SIM or the handset

If this does not work, and you would like to request a replacement SIM, please contact our customer service team via live chat by clicking here: https://www.idmobile.co.uk/live-chat as they would be able to issue one to you.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi,

im currently having the same issue and done all the above and its not rectified? Is this a known issue with the ID sims as i need to get a new contract if that’s the case!

Z

Zedmundo

New Contributor

@Naseem Im having the same issue. Did you manage to get this resolved ? @Gemma M

Z

Zedmundo

New Contributor

@Gemma M hi Gemma I have requested a new e-sim and still have the same issue. Can you advise on a solution please

Gemma M

iD Mobile Employee

Hi @Zedmundo,

I'm sorry to hear you're still having the same issue, especially after requesting a new eSIM.

As the replacement eSIM hasn't resolved the problem, we'll need a more detailed investigation into the service on the account. We'd recommend contacting our Live Chat team and explaining that you've already tried the troubleshooting, replaced the eSIM, and the issue is still ongoing. They can then investigate further and raise a ticket for the relevant team if required.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.