Skip to main content
Community Member
May 3, 2026
Question

screeching sound when on calls

  • May 3, 2026
  • 2 replies
  • 58 views

Hi 

Every time I make a call or receive a call some noise occurs like a screeching or whining sound. I am having troubles with this and please can this be resolved, if I need a new sim or I would like to cancel my contract as this has been going on from the moment I have joined id mobile. I have not had this issue before. 

    2 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 3, 2026

    Hi ​@Naseem,

     

    Thanks for getting in touch, and I’m sorry you’ve been experiencing this issue with your calls, that kind of sound shouldn’t be happening consistently.

     

    Here are some steps you can try to help resolve it:

    Basic checks

    • Restart your phone
    • Turn Airplane mode on for 30 seconds, then switch it off
    • Check you have a strong signal (try moving to a different location if possible)
    • Remove and reinsert the SIM card

     

    Network reset

    This can often fix call quality issues like distortion or noise:

    • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
    • Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    Try manual network selection

    • Go into your mobile network settings
    • Turn off automatic network selection
    • Manually select the iD Mobile network (or try toggling between available networks if shown)

     

    Check for device issues

    • Try your SIM in another phone (if possible)
    • Or try a different SIM in your phone
    • This helps confirm whether the issue is with the SIM or the handset

     

    If this does not work, and you would like to request a replacement SIM, please contact our customer service team via live chat by clicking here: https://www.idmobile.co.uk/live-chat as they would be able to issue one to you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 19, 2026

    Hi ​@Naseem,

     

    Thanks for getting in touch, and I’m sorry you’ve been experiencing this issue with your calls, that kind of sound shouldn’t be happening consistently.

     

    Here are some steps you can try to help resolve it:

    Basic checks

    • Restart your phone
    • Turn Airplane mode on for 30 seconds, then switch it off
    • Check you have a strong signal (try moving to a different location if possible)
    • Remove and reinsert the SIM card

     

    Network reset

    This can often fix call quality issues like distortion or noise:

    • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
    • Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    Try manual network selection

    • Go into your mobile network settings
    • Turn off automatic network selection
    • Manually select the iD Mobile network (or try toggling between available networks if shown)

     

    Check for device issues

    • Try your SIM in another phone (if possible)
    • Or try a different SIM in your phone
    • This helps confirm whether the issue is with the SIM or the handset

     

    If this does not work, and you would like to request a replacement SIM, please contact our customer service team via live chat by clicking here: https://www.idmobile.co.uk/live-chat as they would be able to issue one to you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Hi, 

     

    im currently having the same issue and done all the above and its not rectified? Is this a known issue with the ID sims as i need to get a new contract if that’s the case!