Hi ​@Ievalina,

I'm sorry to hear you're having issues with your mobile data.

Please try the following troubleshooting steps:

1. Turn Airplane Mode on for 30 seconds, then turn it off.
2. Restart your phone.
3. Check that Mobile Data is switched on in your phone settings.
4. Make sure you haven't reached your data allowance for the month.
5. Check that Data Saver or any data limit settings haven't been enabled on the device.
6. Ensure Network Selection is set to Automatic.
7. Reset your network settings.
8. If you're using a physical SIM, remove it and reinsert it.
9. Check our coverage checker to make sure there are no known issues in your area: https://www.idmobile.co.uk/help-and-support/coverage

You can check your remaining allowance by signing in to the iD Mobile app or your online account. Your remaining data should be displayed on the Home screen.

Could you also let us know:

• What phone you're using?
• Whether calls and texts are working normally?
• Whether you're seeing 4G, 5G, or signal bars on the device?

For your security, please don't post any personal or account information such as your mobile number, account number, email address, or payment details, as this is a public forum.

Regards,

Gemma M
The iD Mobile Social Media Team