Hi there,

Sorry to hear y

ou're having trouble receiving calls.

Most modern phones, including the iPhone, support Dual SIM functionality using one physical SIM and one eSIM. If you're currently using two eSIMs, this could be contributing to the issue you're experiencing with calls going straight to voicemail.

To rule this out, we'd recommend replacing your iD Mobile eSIM with a physical SIM and testing whether this resolves the problem.

You can get a replacement SIM card free of charge by:

• Visiting your nearest Currys store with valid photo ID, where a SIM can usually be provided immediately.
• Contacting iD Mobile Customer Services via Live Chat Support | iD Mobile Network, who can arrange for a SIM card to be delivered within 2-3 working days.

If the issue continues after switching to a physical SIM, we'd also recommend checking your call settings, Do Not Disturb/Focus modes, and network settings.

Hope this helps, and please let us know how you get on. 😊

Thanks,

MenasiaE

The iD Mobile Team