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call interference on every call

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Whenever I make a call I hear call interference on my phone. On some occasions it works fine this is probably 10% of the time. Never had this issue before on any other network

Gemma M

iD Mobile Employee

Hi @Zedmundo,

I'm sorry to hear you're experiencing this issue.

Call interference can be caused by several things, including poor signal quality, network congestion, a SIM issue, Wi-Fi Calling issues, VoLTE/4G Calling settings, or even a device-specific problem. As you've mentioned that it only works properly around 10% of the time, we'd recommend trying the following:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it off.
Check whether the issue happens in all locations or only at home/work.
Enable or disable Wi-Fi Calling and test whether there's any improvement.
Make sure VoLTE/4G Calling is enabled on the device.
Reset your network settings.
Ensure your phone's software is fully up to date.
If you're using a physical SIM, remove it and reinsert it.
If possible, try your SIM in another handset to see whether the issue follows the SIM or stays with the phone.

It would also be useful to know:

The make and model of your phone.
Whether the interference happens on every call or only certain calls.
Whether the call remains connected, but the audio is distorted, or if the call drops completely.

If you've already tried the above and the issue persists, please contact our Live Chat team so they can investigate further and, if necessary, look at arranging a replacement SIM: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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