Hi ​@Daisy burchfield, 

Thank you for getting in touch.

We're sorry to hear that your mobile data has stopped working and that you're only receiving notifications once you leave the house. We understand how frustrating this must be, especially as the issue started on 25 October, before your trip to Turkey.

As your data worked when you used a travel eSIM abroad, we'd recommend checking the settings specifically relating to your iD Mobile SIM. Please follow these steps:

1. Check which SIM is being used for mobile data

If your phone supports dual SIMs:

• Open your phone's Settings.
• Go to Mobile Service / SIM Manager, depending on your handset.
• Select Mobile Data.
• Make sure your iD Mobile SIM is selected rather than your travel eSIM.
• If you no longer need the travel eSIM, temporarily switch it off.

2. Check your mobile data settings

• Open Settings.
• Select Mobile Data / Connections.
• Make sure Mobile Data is switched on.
• If you have a 5G option, temporarily change your preferred network mode to 4G/LTE.
• Turn Wi-Fi off and check whether you can browse the internet using mobile data.

3. Check your APN settings

Incorrect APN settings can prevent your phone from accessing mobile data.

For iD Mobile, the APN should be:

• APN: id
• Username: Leave blank.
• Password: Leave blank.

Save the settings and restart your phone. If your handset does not allow you to edit the APN, check whether the default settings can be restored.

4. Refresh your network connection

• Switch Airplane Mode on for approximately 30 seconds.
• Switch it off again.
• Go to your network settings and ensure Automatic Network Selection is enabled.
• Restart your handset and test mobile data again.

5. Reset your network settings

If the issue continues, try resetting your network settings:

• iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
• Android: Settings > System or General Management > Reset > Reset Mobile Network Settings (the wording may vary).

Please note that this may remove saved Wi-Fi passwords and other network preferences.

If you've tried these steps and your mobile data is still not working, please contact our Live Chat team:

https://www.idmobile.co.uk/live-chat

They can investigate your SIM and network connection further and check whether a replacement SIM is needed.

We apologise for the inconvenience and appreciate your patience while we work towards resolving this.

Owethu