no call facility

2 replies
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I have signal bars but every time I try to call either mobiles or landlines the call doesn’t connect and I don’t get a call tone

S

SC66Author

New Contributor

If I switch to airplane mode and connect to WiFi I can make wificalls

Gemma M

iD Mobile Employee

Hi @SC66,

I'm sorry to hear you're having issues making calls.

If you have signal bars but calls aren't connecting and you don't hear a ringing tone, please try the following:

Turn Airplane Mode on for 30 seconds, then turn it off.
Restart your phone.
Check that Network Selection is set to Automatic.
Make sure Call Barring isn't enabled in your phone settings.
Turn VoLTE/4G Calling off and back on again, if your device supports it.
Reset your network settings.
If you're using a physical SIM, remove it and reinsert it.
Try making a call in a different location to rule out a local coverage issue.
If possible, try your SIM in another handset to see whether the issue follows the SIM or stays with the phone.

Could you also let us know:

Are you able to receive calls?
Are texts working?
Is mobile data working?
What make and model phone are you using?

For your security, please don't post any personal or account information such as your mobile number, account number, email address, or payment details, as this is a public forum.

Regards,

Gemma M
The iD Mobile Social Media Team

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