4G/5G not working for most apps (but is for some)

1 reply
4 views

My 4G/5G doesn’t work for most things, including Safari, Instagram, TikTok, Spotify and most other apps, however, it is working for WhatsApp, Google Maps and one or two other things. I’ve tried turning my phone off and on but it hasn’t fixed the issue, which has been going on for a few days

Gemma M

iD Mobile Employee

Hi @LouisMitch,

I'm sorry to hear you're having issues with your mobile data.

The fact that WhatsApp and Google Maps are working, but apps such as Safari, Instagram, TikTok, and Spotify aren't, suggests that the phone is connecting to the internet but something may be interfering with the data connection for certain apps.

Please try the following:

Turn Airplane Mode on for 30 seconds, then turn it off.
Restart your phone.
Check whether a VPN is enabled and, if so, disable it temporarily.
If you're using a Private DNS service, turn it off temporarily and test again.
Ensure Mobile Data is enabled for the affected apps:
- On iPhone: Settings > Mobile Service and scroll down to check the apps are allowed to use mobile data.
- On Android: Settings > Apps > [App Name] > Mobile Data & Wi-Fi.
Reset your network settings.
Check that you're not using a Data Saver mode that may be restricting certain apps.
Try opening a website in a different browser to see if the issue is specific to Safari.
Check whether the apps have any pending updates from the App Store or Google Play Store.

Could you also let us know:

What phone you're using?
Are these apps working normally on Wi-Fi?
Are you using a VPN, Ad Blocker, or Private DNS service?

For your security, please don't post any personal or account information such as your mobile number, account number, email address, or payment details, as this is a public forum.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.