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problem submitting pac with no account access

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Just ordered a new phone / plan, I have set up an account. I am trying to set up my pac code switch for when the phone arrives. When trying to complete the log in it asks for my telephone number but of course it is not recognised because it is not with ID yet so I cannot progress into the account. I don’t want to miss out switching to keep my current number. Is there a work around or do I just have to wait until I get the ID mobile phone? I could not see an option for giving the pac at checkout. Any advice would be appreciated.

Marquerita TAnswer

iD Mobile Employee

Hi @LMac.

Thank you for your post.

Can you please contact our team directly via LiveChat: https://www.idmobile.co.uk/live-chat.

They would be able to assist you with your number transfer and account registration.

Thanks,

Marquerita

The iD Mobile Team

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iD Mobile Employee

Hi @Useless12,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I’m having the same issue. Can I get some help too please.

Marquerita TAnswer

iD Mobile Employee

Hi @LMac.

Thank you for your post.

Can you please contact our team directly via LiveChat: https://www.idmobile.co.uk/live-chat.

They would be able to assist you with your number transfer and account registration.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I’m having the same issue please may I have help. I transferred my number over accidentally so cannot log in to the id mobile app whatsoever