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Community Member
Mario26
Community Member
Apr 12, 2026 10:06 PM UTC
Question

New eSIM QR Code Request

Have followed all advice on chat and it seems I have to request a new eSIM pack/QR code.

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Apr 13, 2026 1:22 PM UTC

    Hi ​@Mario26.

     

    Thanks for your post. I’m sorry to hear you’re still having trouble activating your eSIM.

     

    If you’ve already followed the troubleshooting steps provided and are still unable to activate it, then yes, we may need to issue you a new eSIM QR code to get this resolved.

     

    ~Marquerita

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