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old number hasn't been transferred

  • February 24, 2026
  • 1 reply
  • 2 views
H
New Contributor

Dear Customer Support Team,

 

I am writing to follow up on the status of my number transfer.

 

I received my new contract and SIM card last Saturday and submitted a request to transfer my existing phone number to the new SIM. I was informed that the transfer would be completed on 20th February. However, as of today, my old number has not yet been transferred to my new SIM.

 

Could you please advise on the reason for the delay and provide an updated timeline for when the transfer will be completed?

 

I would appreciate your prompt assistance in resolving this matter.

 

Kind regards,

Humaira Bashir

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • February 24, 2026

    Hi ​@Humairaba,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please ensure hat you have the correct iD Mobile SIM card in your handset and then try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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