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New Contributor
August 14, 2026
Question

Esim not working on iPad

  • August 14, 2026
  • 5 replies
  • 28 views

I have bought an eSIM today and added it to my iPad but it has failed to work 

 

has anyone any ideas please?

    5 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 14, 2026

    Hi ​@CherryJam

     

    Thank you for reaching out, and I'm sorry to hear that you're having difficulty getting the eSIM to work on your iPad.

     

    Please note that our iD Mobile eSIMs are approved and tested for use with compatible mobile handsets, rather than iPads or other tablet devices. While an iD Mobile eSIM may sometimes work in a tablet, we cannot guarantee compatibility or provide support for its use in these devices.

     

    For this reason, we wouldn't recommend using an iD Mobile eSIM in an iPad unless the device and service have been confirmed as compatible.

     

    We apologise for any inconvenience this may cause and appreciate your understanding.

     

    Owethu

    CherryJamAuthor
    New Contributor
    August 14, 2026

    I checked with the sales person who assured me it would work ! What can I do now as I’m stuck without it 

    iD Mobile Employee
    August 17, 2026

    Hi ​@CherryJam.

     

    Thank you for your post.  I’m really sorry you’re stuck without service.

     

    Since eSIMs aren’t officially supported on iPads, one thing you could try is a physical SIM card. While we can’t guarantee it’ll work in every tablet, some customers have had success using a physical SIM in their iPads. 

     

    You can either: Contact us directly via: https://www.idmobile.co.uk/live-chat, and we’ll be happy to arrange a physical SIM for you, or visit your nearest Currys store, where you can pick one up in person.

     

    It’s worth giving it a try to see if it resolves the issue for you.

     

    Let us know how it goes.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    CherryJamAuthor
    New Contributor
    August 17, 2026

    Hi

    I have installed an eSIM today which is showing as full signal and registered but still ain’t working.  This is most disappointing as I rely on this for information whilst I am away and obviously can’t receive a physical sim whilst away

    iD Mobile Employee
    August 18, 2026

    Hi ​@CherryJam.

     

    Thank you for your post. I’m really sorry to hear your eSIM is showing full signal but still isn’t working, especially as you rely on it for information while you’re away. I understand how disappointing and inconvenient this must be.

     

    To help revive your connectivity, could you please try the following troubleshooting steps:

    • Restart your device to refresh your connection to the network.
    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Check that your mobile data is switched on (if you’re experiencing data issues).
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
    • Check that your device software is fully up to date.
    • Reset your network settings to refresh your device’s connection to the network.

     

    Could you also let me know the make and model of your device, that way I can provide the exact steps for a network reset tailored to your phone.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.