Hi ​@stijn27, 

Thank you for getting in touch, and I’m sorry for the inconvenience caused by the delivery delay I understand your concern around the port date.

As your port-in is already scheduled for 06/05/2026, we’re unable to guarantee that this can be changed at this stage. Port requests are time-sensitive once submitted, and changes aren’t always possible so close to the transfer date.

That said, I’d like to take a closer look and see if anything can be done for you.

I’ve just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there shortly.

Thanks.

Owethu