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Question

Change Port In Date - Due to delayed delivery

  • May 5, 2026
  • 1 reply
  • 4 views
S
New Contributor

Is it possible to delay my port-in day.

My handset was supposed to be delivered today, but due to work commitments, I had to change it to Thu 07/05.

My Port-in date is currently set for Wed 06/05

Can this be delayed to Fri 08/05?

Not sure how the port in will work if tomorrow I won't have a phone or SIM card activated

Thanks

1 reply

Owethu M
iD Mobile Employee
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  • Owethu M
  • iD Mobile Employee
  • May 5, 2026

Hi ​@stijn27, 

 

Thank you for getting in touch, and I’m sorry for the inconvenience caused by the delivery delay I understand your concern around the port date.

 

As your port-in is already scheduled for 06/05/2026, we’re unable to guarantee that this can be changed at this stage. Port requests are time-sensitive once submitted, and changes aren’t always possible so close to the transfer date.

 

That said, I’d like to take a closer look and see if anything can be done for you.

 

I’ve just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I’ll speak to you there shortly.

 

Thanks.

 

Owethu

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