Hi, I recently joined id mobile however when I got my sim I didn’t add my phone number as I didn’t have my pac number. Now I have it and I have the id mobile sim but I can’t add it.  I downloaded the app but when I log in with my password and email it automatically asks me for my last name phone number and date of birth however when I use my current phone number it says I’m not a customer even though I remember typing in my phone number when I was buying the sim.Essentially I want to know how to move my phone number from my old provider over to id mobile as at the moment it’s still listed with my old provider. thanks, 

I recently provided a PAC to ID and porting in was booked for today. At 2pm this afternoon I received a text from ID advising the port was now complete. However, 7 hours later I’m still unable to receive calls or texts although I can make calls and send texts. I believe this is something called a ‘split port’. I've tried the suggested fixes such as turning airplane on and off, making sure network selection is set to automatic and restarting phone (many times). I did read somewhere about removing and reinsertion sim but not sure how this work with an eSIM.I’ve spoken to the ID chat earlier today and was told this will be sorted by 10pm but as it's now after that time I’d like to know how to escalate this?

PAC code not working

My daughters old number has not transferred over despite sending Pac code and receiving emails to say it has

Hi, I receive a text msg from id ”Hi PIOTR, if you're activating a physical SIM card, it's already in progress. Using an eSIM? Simply follow the instructions in the email with your QR code to download it to your phone. We'll send you an SMS as soon as your SIM is ready to use."  I not requested any activation or changes. After that my SIM is dead. I have no reach, no can call me and SIM is not working in other devices. Need help. Best regards

I’ve switched with a PAc code but texts still appearing under the ID sim sent to me despite be told switch is complete. 

I had my phone stolen. I have registered it as such and need to request a new eSIM, the app is not working and I just keep getting and error, “Oops … something went wrong, please try again.” I have been unable to access live chat and am going it circles trying to resolve. It is extremely frustrating while I do not have a phone and have an ongoing security vulnerability that I am essentially unable to resolve due to a lack of support.It should not be so difficult to get in contact to resolve this.

E sim isn’t coming throug

My phone number was due to be transferred yesterday from my old supplier to ID mobile but that still hasn’t happened

I have already registered my sim how do I now enter my pac code

I have downloaded the eSIM for my wife’s new contract. but then I have to reset my iPhone to get old iPhones data. after the new setup I was trying to scan the eSIM QR code but this doesn’t work anymore.How can I get a new eSIM QR code? can’t even reach customer care. 

I did a referral on my eldest son's account for my youngest son. His SIM card got delivered but before I could set up his online account, he's lost a SIM card. I need to order a new SIM card but I can't do it through his number because I need the SIM card to set up a new account.  The new number is {REMOVED} and I used {REMOVED}

I want to be able to enter competitions via short codes but I am unable to, never had this problem with previous provider 

Please help

I ordered a replacement SIM over 1 week ago and have not received it yet, I have also tried to order a replacement esim but am unable to, 

I received I SIM card before I put SIM card on how to find out my number 

Hi, I have a Google Pixel phone. I am travelling at the moment and clicked the option to 'turn off SIM card'. I thought this would prevent me from using data while travelling. However, there is no option to turn on my SIM and I have no signal at all. Any ideas how to 'turn on my SIM card' again? Thank you

I want to keep my original number but the new sim you have sent me is a new number 

My phone number was due to be transferred today from my old supplier to ID mobile but that still hasn’t happened. 

Please can you send me a new eSIM as I have been unable to scan the eSIM or download it and I’ve paid 4 month of direct debits with no benefit so far

When I try and make a phone call I just get an automated voice saying ‘you are currently unable to make any calls due to capped limit’ so I can’t call anyone, but my plan gives me unlimited minuets. What can i do?

Hello, I recently placed an order but it was unsuccessful. I have double-checked and all my personal details, address, and payments are correct. Could you please confirm the exact reason why my order was declined?

I need help to set up my eSIM, I just transferred my number from o2 to id mobile but when it’s transferred I can’t add my eSIM, it’s says no longer valid 

I've sorted over from EE and no one gets through when they call me but I can get through to them with the same number.

Could I please ask to get a physical sim delivered to my home address, I only have an e sim and i just got a new phone. Thanks