Your Phone & SIM.

I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already.I don't know if I missed anything Please help 🙏

Hi,My phone is no longer reading my physical SIM card so I cannot receive phone calls or texts. How do I get a replacement SIM or switch to an esim? Kind regardsMike

I purchased an iPhone 16 and want to put my current sim into that phone as I will be getting rid of my old phone. How can I do that?do I need a new sim? If so how do I request one?I want to keep the same phone number.

Hello,I placed an order for an ID mobile plan with carphone warehouse online but have not received an esim or ID mobile number despite receiving order confirmation and confirmation of direct debit 

I recently ported my EE number to ID Mobile. Everything went well and everything seems to be working but when I look at “My Number” in the settings it still shows the number that came with the eSIM before I ported. I’m a bit worried that this could cause problems in the future. Can anyone help?

Ordered iPhone 15. DPD sent to wrong delivery hub and failed to deliver on the 28th January. Spoke to customer service live chat who advised me they would raise a complaint, and ask DPD to raise a search for parcel enquiry.  On the 29th January DPD successfully delivered my order.   Phone was working fine until 3 hours ago when it lost all signal I contacted live chat who advised me the phone was blacklisted due to this issue.  Live chat advised me that they have removed the blacklist and it should be normal within an hour and need to turn my phone off and on.  it’s been 2 hours and still the phone is not working and when I put phone IMIE number on blacklist website it still shows,  can someone help 

I have been told that my PAC code was successful but when I call my friends it still shows as my ID mobile number given and not the one from my PAC code. How can this be resolved? eSim 

My iPhone 16 screen is faulty 

A new sim was sent to the wrong (similar) address. I contacted support using chat and the agent blocked the sim and was going to send a new sim to the correct address. As this was happening, the person who received the delivery, realised it was for me and delivered it to me by hand. I informed the agent who said they would now unblock the Sim so I could use it but to leave it for 1 hour. This I did but the sim must be blocked as there is no signal.Are there any staff who could assist me please?

My contract ended on the 11/12/2025 and i applied for Sim only but i went through the wrong id mobile staff members who were helping me but they tried to scam but they failed, i then went to Kingston Park Carry’s in Newcastle I told them my problem they rang the Head office in South Africa then they said they will look into the problem and I can use my old SIM card for free for 30days and they will ring me back using the 0800…phone number after 20 to 30days but until now they have not rang me.

My iPhone 16 won’t receive calls and hasn’t done for at least a month. I have tried everything recommended on the live chat - reset the network settings, checked for focus / do not disturb / call forwarding settings. Nothing works. I am missing important calls from the doctor, my children's nursery etc. I have a an esim so can’t change the sim. Please advise what to do as it is unacceptable to be paying for a phone that can’t receive calls and I’m particularly frustrated there’s no phone number you can call to resolve this. 

Recently bought an eSIM for my daughter. Transferred her number from previous supplier.eSIM not working, no service.cant order a replacement as the existing sim is not receiving the text message.tried all the suggested steps given by bot. Paying for a service I can not use.what should I do.

Hello, I’ve just replaced a lost sym. I need to activate it but keep my old number. Can you assist? 

Hi, my mobile has died and is awaiting repair. Also, I seem to have lost my sim from it. If I turn up at Currys with my ID Mobile details will they issue me with a new sim? If so, I assume I can put it in a temp mobile? Thanks for your help.

I changed my number due to harrassment . ID mobik sent me a new number and I cannot get rid of the old number in Google messages or RCS chat. I have tried toggling RCS chats to off , using airplane mode and then logging RCAlS chats back on. Also tried re staring phone several times.Is there a way to get the new number working ?  

Hello. I would like a new number, I’ve had enough of prank calls and yes I’ll pay the £25 fee for changing numbers thank you.

I recently ported two numbers to ID from EE. I have the “stuck validating” issue for facetime and iMessage as reported by many other users. I’ve tried every piece of advice offered in the many threads I’ve read through.I’ve seen this before. When I ported my numbers from BT mobile to EE a few years ago, it took about 5 hours to resolve itself, so I know it’s a network thing and it’s usually sorts itself out.I’m nearly 48 hours in to this with ID so it should have sorted itself out by now.Steps taken from reading all of the related threads.I’ve deleted and re-added my eSIM, all other SIMs are deleted (my old EE sim was also eSIM). I’ve reset and refreshed the network settings, I’ve turned off these services and turned them back on, rebooted and various combinations of this. I’ve rebooted about 30 times, with and without WIFI, to use cellular data. I’ve checked to make sure my number is shown correctl

hi there I have 3 mobile contracts with id mobile,2 contracts are working and 1 is not working. I received it on October 2024 but I didn’t activate the sim (iPhone 16 pro max) Could you send me SIM card please?

My daughter is travelling in Asia. She bought a temporary sim card out there but when she tried to put her own sim back in its showing no sim. I tried to request an esim as there is nowhere to send the physical sim to but it wants to send a code to her phone to verify but obviously she can't receive it as her physical sim doesn't work. Any help appreciated 🙏 

Hi all,Been ID customer since 2023 and I used to use flawlessy all the service I needed, inculded an Italian Identity Service to have access to all the portal that required ID Verification (Tax Office, Ambassy portal for documents). I did use the service last year this time and had no issues. Then this summer the OTP form the Identity provider stopped suddenly to be received in my inbox. I tried to get in touch with this provider and they confirm that from their system I do receive the TEXT, but somehow it get stopped so I don’t actually receive it on my device.I have a samsung 25ultra and all the rest of the OTP are working fine. only with this app.  Followed every single step by the guide found on this community but without any success. Now I’m very stuck as I need to have acces

Nearly 3 weeks after porting my number I still can’t use RCS chats.  It is showing my new number but the status is stuck in “Setting up...”  I believe the problem may be due to the fact that the number is still linked by Google to my old EE SIM, even though it is no longer provisioned.  I have an iD e-SIM, so for a period before porting I had both SIMs working, and during that time RCS chats moved to my temporary iD number.  I have since successfully got RCS to forget that number but now it doesn’t work at all.  (RCS Chats does connect if I re-enable my old SIM, but that is no good since, as I said, that SIM is no longer provisioned.)I have tried every suggestion I can find, including:Clearing cache and storage for Carrier Services and App, including turning WiFi and mobile data off and on in various orders Disabling RCS chat through the Google website Uninstalling updates to Messages app Just waiting for several days Etc.

I have recently moved to New Zealand for 6 months. In an attempt to keep my UK phone number I chose to continue to pay my monthly fee while away. While I am here, I got an eSIM with a New Zealand number. This set up went well and in the Setting>Network and Internet>SIMs section I could see my two SIMs both active. Then I set the New Zealand SIM to be the primary for calls, texts, and data. While doing so, I accidentally flicked the toggle switch on my UK ID provided SIM to the off position. Rather than being available to switch back on, it completely disappeared from the list. I have attempted to take the physical SIM out, reboot the phone, and then reboot again with it back in place however this changed nothing. For context this is on a Google Pixel 9 which can handle multiple SIMs. Any assistance would be appreciated. 

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice?I currently have a sim only plan with ID, and chose to get a new phone and sim contract with them to replace it - upgrade deals weren’t great, so I went through their normal options. I now need to transfer my number to the new sim, but I can’t as a pac code only works when switching network. Once this is done I can finally cancel the sim only contract. I haven’t used the new sim at all and have been paying for both plans 😩 (A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited)  Thank you 

I seem to be unable to receive calls from other networks.

Hi all,I have followed the instructions and dialled 123 and then get an automated prompt to call using my phone which I'm doing to set up my voicemail stuck here as I can't now set up.my voicemail your feedback is  appreciated thanks I advance