Your Phone & SIM.

Hi, I’ve having issues with receiving calls ever since I joined ID mobile. E.g. some calls don’t show up when they ring and then I get a text message informing me of missed calls. This issue only occurred when I switched to this provider

I have a PAC code but not sure how to use it

I have seen on here a few people with the same issue, I have also seen the troubleshooting i have done them all bar the imessage for obvious reasons. However I have turned on and off the RCS, I have rest my device, I have turned on and off my device, I have the phone number they are sending the code to, I have put my phone on and off airplane mode, I have checked signal.  Its still not working, I can receive sms from friends and family but not the verification codes for banking or login in to web pages. This is really frustrating especially as its clearly a known issue based on the number of people that have reported it on here.In addition numbers that try to call me that I don't have as a saved contact won't connect, my phone doesn't even ring.

HiTried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !).Moved to ID Mobile and had old number ported over.  This happenend on Tuesday but it hasnt worked properly.  My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything.  If you try and call my number it says ‘number not recognised’ or ‘not in service’.Anyone had this and got any idea what to do ?  Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone).Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks

Hello, I tried to request an esim to activate on my phone via the app and it tells.me to contact the chat as I am unable to get the confirmation code, I have disabled the SIM card via the Android menu to use another esim and now the ID SIM disappeared from my menu it's a physical SIM but it does not show up anymore regardless of what I try already removed and reinserted already reset network connections rebooted etc...

Hi, I’m hoping someone here can help because I’ve been unable to get the support I need through live chat, and I’m concerned about how this is being handled.One of my iD Mobile SIMs has not worked in the UK for months. It cannot use data, make calls, or send texts. However, it worked perfectly when we were in France two weeks ago, which suggests a network or provisioning issue rather than a device problem.This SIM is used in connection with a medical device for my preschool‑age daughter, so reliable communication is essential when she is being cared for by other people. I have explained this clearly in chat and have identified myself as vulnerable.Despite this, I have struggled to get appropriate support.I also want to explain that I have genuinely dreaded trying to deal with customer service about this. I work full‑time, I have three children, and one of them has 24‑hour medical needs. I am extremely time‑poor, and going around in circles with troublesho

Hi,  I had to factory reset my phone.  I now need to download my eSIM again but the original QR code won’t work.  Do I need a new one or how do I relink the sim to my phone?  Thasnk

Sim card not working 

I have started to set up my new phone but when I select to transfer SIM card the new phone tells me the SIM card in my old phone is not transferrable. When I put the SIM card to the new phone nothing happens. What does this mean and how do I fix it

I have had an email to say my switch has completed but I have not network or data! how long does it usually take to activate?

Hi,I am not receiving OTP messages from my bank. I went through similar topics on the forum, did all the suggested steps to no avail. I have physical SIM card on Android phone. The messages from the bank should appear as a short number as oppose to the name, if that helps to pin point the problem. Please help. Thank you for any advise.

Is it me? I’ve scoured the ID website for an actual telephone number to get help. Can’t find one.

I have had a rolling contract with ID for nearly a year. I also have another number with EE that I am going to get a PAC code for. Can I use that PAC to replace the ID number on my existing ID (physical) sim with the EE number? If so, where can I do/request that? I don't want to change my plan. Thanks N

Can't receive caĺls from Vodafone network users since switching to ID Mobile. Checked all settings, taken SIM out and tried in other phone but still doesn't work

Hi, recently got a new sim only deal to put on Mifi router. When ordering the id sales agent stated the sim would work in a router.when I first put the sim in the router it worked and I connected devices to it in the motorhome.forgot to charge the router and router went dead.once recharged the sim no longer works and states limited access and cannot connect to the internet.The APN is correct.why has it decided not work ?Thank you

I need new esim card please because I lost my old one I need new esim card please because I lost my old one Can you send it please to my email { REMOVED } Best regards Abdulsalam 

I recently joined ID mobile I’ve downloaded the eSIM and it is now working along side my old sim I want to be able to cancel my old one and just use ID mobile but my old phone number hasn’t transferred over to my new ID mobile sim even though when I joined I entered the pac code on the ID mobile website to do this please can you help me change my ID mobile number to my current number from my other sim 

Hi, I don’t know what to do so i’m reaching out to the community. I’ve been with ID for 3 years now, I upgraded to the iPhone Air in Sept/October. I’ve been having numerous issues with coverage.The main issues I’ve had so far:Delay - while i’m on the phone they’d be a delay between what I say and what they say. Person Can’t Hear Me - despite being connected to Wifi Calling people would say “hello, are you there” all the timeAn agent on live chat said I need to get a replacement sim and to be honest things have improved in terms of call quality but now i’m getting sporadic dropouts where i’m losing all coverage completely. The iPhone shows no bars (not no signal, just no bars) switching the phone to airplane mode and off again seems to restore coverage but more concerningly several people have told me they have tried to call me and they said they get a message about “not being available”.I have a voicemail so no idea what is goin

Just received Pixel 10, number was supposed to be changed to { REMOVED } with PAC { REMOVED } but had been left as { REMOVED }. How do I change?

I have a new plan with ID I want to transfer the number from my old ID pla to the new one

Hi, I have an iPhone 17 Pro. I've currently got 2 e sims.  I chose to get an eSIM with iD and asked to port my old eSIM number over.  Doesn't have seemed to work. Can someone help please!!! :)

I got new phone and I wanted to activate my E sim in my new phone ,  for this purpose I remove it from my old phone and now I'm not able to get any verification code and not able to use my QR code that I had for the 1st time activation because uts expire now, how can I activate my esim in my new phone without verification code Can I get my new QR code by email please? 

I want to keep my number and provided a PAC code. I am unsure if ID are providing a new SIM card or if I have an E SIM how can I find out as I haven’t received a physical SIM card 

I have a £10 plan and ran out of data yesterday and the only thing on the app that showed to get more data was the top up option I paid £10 and still have no data yet I have a text that it’s successful. 

Hello, I would like to purchase a phone on contract but I already have a sim only deal with yourselves. How do I do this?