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Community Member
March 10, 2025
Solved

SMS Texts Not Sending

  • March 10, 2025
  • 12 replies
  • 2262 views

Over the past couple days my phone has been unable to send texts. Instantly the failed to send issue pops up. However I am still able to receive texts, use and receive calls and my mobile data works. I haven’t changed any settings on my phone or ID account. My phone hasn’t been damaged either. 
 

iPhone 15 Plus 

    Best answer by Decembersangel72

    Hi ​@ccairns 

    Are you trying to send an MMS text (containing pictures, photos, emojis, GIFs, videos and sound clips.) and not SMS??
    You will be charged to send an MMS text:-
    https://www.idmobile.co.uk/help-and-advice/call-charges

    If you wish to send MMS messages then you also need to ensure that your bill cap is set higher than your monthly plan £ to cover them.
    If you were able to send MMS messages previously then you may have hit your cap limit and now they won’t be sent until it is increased to cover the cost.

    Here are 2 help pages with regards to Bill Capping:-
    https://www.idmobile.co.uk/help-and-advice/capping

    https://www.idmobile.co.uk/help-and-support/billing/bill-capping
     


    Hope this helps x
     

    12 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    March 11, 2025

    Hi ​@ccairns 

     

    The title is a little different, however I’d recommend trying some of the steps in the below article;

     

     

    Tom

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    Decembersangel72
    Gold Contributor
    Gold Contributor
    March 16, 2025

    Hi ​@ccairns 

    Are you trying to send an MMS text (containing pictures, photos, emojis, GIFs, videos and sound clips.) and not SMS??
    You will be charged to send an MMS text:-
    https://www.idmobile.co.uk/help-and-advice/call-charges

    If you wish to send MMS messages then you also need to ensure that your bill cap is set higher than your monthly plan £ to cover them.
    If you were able to send MMS messages previously then you may have hit your cap limit and now they won’t be sent until it is increased to cover the cost.

    Here are 2 help pages with regards to Bill Capping:-
    https://www.idmobile.co.uk/help-and-advice/capping

    https://www.idmobile.co.uk/help-and-support/billing/bill-capping
     


    Hope this helps x
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    November 18, 2025

    Hi,

    Unfortunately, this doesn’t help me. My texts have not sent for a week. No pictures, just words. I don’t want to mess with my settings. This was working fine and nothing has been changed.

    @ID  please help?

    thank you. 

    New Contributor
    December 8, 2025

    Hi this happens to me too, as soon as I send a text it pings up Not Delivered, I have been turning airplane mode off then on again, not ideal but a workaround 

    Active Contributor
    February 19, 2026

    I'm having the same issue, simple text messages will not send in Messages or Texts even when replying to received texts

    iD Mobile Employee
    February 19, 2026

    Hi ​@LilacDaffodil ,


    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.
    Thanks.

     

    Kwanele

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    New Contributor
    April 3, 2026

    I am having this issue too, same phone number and sim for last year and all of a sudden for the last 2 weeks iMessage or sms messages are not sending

    iD Mobile Employee
    April 3, 2026

    Hi ​@Katietracey86 

     

    Thank you for getting in touch with us. I’m sorry to hear you’re having trouble sending messages.

    If you’re still able to make calls but messages (including iMessage) aren’t sending, this is usually related to your messaging or network settings rather than your SIM itself.

    Here are a few quick things to try:

    Check that iMessage is turned on in your settings
    Toggle iMessage off and back on again
    Make sure your number is selected under “Send & Receive”
    Check your internet connection (WiFi or mobile data)
    Try restarting your phone

     

    Or try updating to the latest version of iOS software provides the latest features, security updates and bug fixes:

    1. Open Settings.
    2. Tap General.
    3. Tap Software Update.
    4. If you have an iOS update available, tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now.
    5. If you see ‘iOS is up to date’ - you’re good to go!

     

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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    Active Contributor
    April 3, 2026

    I gave up waiting on us mobile weeks ago and contacted Google support they have confirmed that the phone, which you supplied, is faulty. Please get back to me urgently to let me know when you can replace it.  Regards your very very fed up customer) hopefully this time I won't have to resort to contacting the ombudsman to get a resolution?)

    iD Mobile Employee
    April 6, 2026

    Hi ​@LilacDaffodil 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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