SMS Texts Not Sending

Hi ​@ccairns 

The title is a little different, however I’d recommend trying some of the steps in the below article;

Tom

Hi,

Unfortunately, this doesn’t help me. My texts have not sent for a week. No pictures, just words. I don’t want to mess with my settings. This was working fine and nothing has been changed.

@ID  please help?

thank you. 

Hi this happens to me too, as soon as I send a text it pings up Not Delivered, I have been turning airplane mode off then on again, not ideal but a workaround 

I'm having the same issue, simple text messages will not send in Messages or Texts even when replying to received texts

Hi ​@LilacDaffodil ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
Thanks.

Kwanele

I am having this issue too, same phone number and sim for last year and all of a sudden for the last 2 weeks iMessage or sms messages are not sending

Hi ​@Katietracey86 

Thank you for getting in touch with us. I’m sorry to hear you’re having trouble sending messages.

If you’re still able to make calls but messages (including iMessage) aren’t sending, this is usually related to your messaging or network settings rather than your SIM itself.

Here are a few quick things to try:

Check that iMessage is turned on in your settings
Toggle iMessage off and back on again
Make sure your number is selected under “Send & Receive”
Check your internet connection (WiFi or mobile data)
Try restarting your phone

Or try updating to the latest version of iOS software provides the latest features, security updates and bug fixes:

1. Open Settings.
2. Tap General.
3. Tap Software Update.
4. If you have an iOS update available, tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now.
5. If you see ‘iOS is up to date’ - you’re good to go!

Thank you,

Zandile M

The iD Mobile Team 

I gave up waiting on us mobile weeks ago and contacted Google support they have confirmed that the phone, which you supplied, is faulty. Please get back to me urgently to let me know when you can replace it.  Regards your very very fed up customer) hopefully this time I won't have to resort to contacting the ombudsman to get a resolution?)

Hi ​@LilacDaffodil 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z