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SMS Texts Not Sending

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Over the past couple days my phone has been unable to send texts. Instantly the failed to send issue pops up. However I am still able to receive texts, use and receive calls and my mobile data works. I haven’t changed any settings on my phone or ID account. My phone hasn’t been damaged either.

iPhone 15 Plus

Decembersangel72Answer

Gold Contributor

Hi @ccairns

Are you trying to send an MMS text (containing pictures, photos, emojis, GIFs, videos and sound clips.) and not SMS??
You will be charged to send an MMS text:-
https://www.idmobile.co.uk/help-and-advice/call-charges

If you wish to send MMS messages then you also need to ensure that your bill cap is set higher than your monthly plan £ to cover them.
If you were able to send MMS messages previously then you may have hit your cap limit and now they won’t be sent until it is increased to cover the cost.

Here are 2 help pages with regards to Bill Capping:-
https://www.idmobile.co.uk/help-and-advice/capping

https://www.idmobile.co.uk/help-and-support/billing/bill-capping

Hope this helps x

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B

Brinorts

New Contributor

Hi

same issue; last few weeks, sms text messages are received but not sending.

Not iMessage

Not MMS message.

immediately that I send an SMS message (including replying to an SMS), I get told ‘message not sent’.

iMessage works fine

calls work fine

data not an issue

I’m supposed to have unlimited text messages

no help therefore in this thread, except people with the same issue get sent a mysterious text message from ID support.

iPhone 14+, recently ported to ID from O2

thanks,

Brian

M

Marquerita T

iD Mobile Employee

Hi @Brinorts.

Thank you for your post. I am sorry to learn you are experiencing this. Since you recently did a number transfer, can you please follow the steps below to do a network reset;

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

Please let me know what you experience once you have done this.

Thanks,

Marquerita

The iD Mobile Team

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S

Scraggyannie

New Contributor

I've just switched from Sky and can't send texts. I can receive though.

Samsung Galaxy M31

N

Nadiya

New Contributor

I've having the same problem, text messages not send!!?

M

Marquerita T

iD Mobile Employee

Hi @Scraggyannie and @Nadiya.

Thank you for your post. I am sorry to learn you are experiencing this. Since you recently did a number transfer, can you please follow the steps below to do a network reset;

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

If you are using an android device, you can follow these steps;

Open Settings and then tap General management.

Tap Reset, and then tap Reset network settings.

Please let me know what you experience once you have done this.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Scraggyannie

New Contributor

Seems to be working. However data is incredibly slow, if at all - even though I supposedly have good signal and 4g.

N

Nadiya

New Contributor

Sorry not much helps

N

Nadiya

New Contributor

Some one in 3 mobile shop help me sort out this problem

M

Marquerita T

iD Mobile Employee

Hi @Nadiya.

Thank you for the update. I am glad you managed to have the issues sorted.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Paul.1

New Contributor

I have exactly the same problem. Texts not working.
I’m not trying to send an MMS, they are text only.
imessage works fine, as do calls.
when I try to follow the steps to update my phone number (same number) - it won’t save.
i think I’ve had this problem for a while but not really realised it.

Gemma M

iD Mobile Employee

Hi @Paul.1,

I'm sorry to hear you're having trouble sending texts.

As iMessage and calls are working, and you've already tried updating your number without success, we'd recommend contacting our Live Chat team so they can investigate this further.

They'll be able to check the account, arrange a replacement SIM if needed, or escalate the issue to our Technical Team for further investigation.

You can contact Live Chat here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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N

Nadiya

New Contributor

No .Sorry

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