SMS Texts Not Sending

24 replies
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Over the past couple days my phone has been unable to send texts. Instantly the failed to send issue pops up. However I am still able to receive texts, use and receive calls and my mobile data works. I haven’t changed any settings on my phone or ID account. My phone hasn’t been damaged either.

iPhone 15 Plus

Decembersangel72Answer

Gold Contributor

Hi @ccairns

Are you trying to send an MMS text (containing pictures, photos, emojis, GIFs, videos and sound clips.) and not SMS??
You will be charged to send an MMS text:-
https://www.idmobile.co.uk/help-and-advice/call-charges

If you wish to send MMS messages then you also need to ensure that your bill cap is set higher than your monthly plan £ to cover them.
If you were able to send MMS messages previously then you may have hit your cap limit and now they won’t be sent until it is increased to cover the cost.

Here are 2 help pages with regards to Bill Capping:-
https://www.idmobile.co.uk/help-and-advice/capping

https://www.idmobile.co.uk/help-and-support/billing/bill-capping

Hope this helps x

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Paul.1

New Contributor

I’ve got it working now. I reset Network settings on my phone and it started working.

Gemma M

iD Mobile Employee

Hi @Paul.1,

That's great to hear! Thanks for letting us know.

I'm glad resetting the network settings did the trick and that everything is working again. If you run into any other issues or have any questions in the future, please don't hesitate to get in touch.

Regards,

Gemma M
The iD Mobile Social Media Team

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