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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

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1033 Topics
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Active Contributor
asked inYour Phone & SIM.
Old ASUS phablet can't upgrade to G4 - new phone purchased & received!?
My beloved old ASUS phablet has started malfunctioning and not working in some areas with the change to G4. It can’t upgrade to G4. I have since ordered a new phone and that has arrived. How do I transfer my phone number (with account) to this new phone? Guidance would be much appreciated. Diolch/Thanks
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WelshPaul
Lisa Marie Williams
Active Contributor
asked inYour Phone & SIM.
MY PHONE PAY MONTHLY AGREEMENT
Contract information. Your Pay Monthly Agreement Price Equipment: Apple iPhone 14 128GB Blue Monthly cost: £28 99 (incl. VAT) Upfront cost: £0.00 (incl. VAT) Monthly price will increase from £28,99 to: £30.49 From your April 2026 bill Bill cap: No bill cap Plan features: Data Rollover, Roaming, 5G Roaming cap: 30GB Roaming data limit Contract length: 24 Months ( LETTER DELIVERED WITHOUT THE PHONE ) WHY ?
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Siân
E
New
 Contributor
posted inYour Phone & SIM.
Sim won't work after using esim
I went to Spain last week and used an airalo esim. Now my ID physical sim won't work. Do i need a new sim or can ID get mine going again
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N
Ses6jwg
New
 Contributor
asked inYour Phone & SIM.
ID saying im doing a same network Pac switch
Hello. Due to ID being unable/ unwilling to offer a 6 year customer the same deal as a new one I am doing a triangle number port. My number from old SIM was ported to a Three PAYG sim on Tuesday. I have requested my PAC from Three today however when I try to move back to ID they are saying its a same network switch. How long does it take ID to delete the old number from their system?
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N
A
Community Member
asked inYour Phone & SIM.
Phone will not let me ring out/receive
Hi, My phone will not receive or ring out - It's not a signal issue. It then says 'Not Registered on network’ What is happening? Regards, Andrew
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Tyler
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New
 Contributor
asked inYour Phone & SIM.
sim card
If I change to a ID simcard will all the apps ,phone numbers emails etc stay in place if I retain my number ?
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N
P
New
 Contributor
posted inYour Phone & SIM.
unable.to.make or receive calls
I am unable to make or receive calls, when doing so there is no ringing and message network busy pops up, when others are calling me the phone rings out and goes to voicemail. I don't get notifications for voice mail to to say I've had missed calls. I am still able to send and receive text messages provided there is WiFi internet available. I have followed the steps on the help pages but still nothing. My phone is 4g compatable being a balckview wave 6c This problem has occured in the last 2days Help please, do I need a new SIM card? Or is there something else
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F
Community Member
asked inYour Phone & SIM.
Dialling 159 to connect with my bank
Hi, Anyone else having issues dialling 159 on ID Mobile? For those unfamiliar, 159 is the national hotline that's meant to make it easy to report fraud and cybercrime directly to your bank. Whenever I try to dial it from my mobile, I just get a three note tone suggesting the number isn't available. It's a bit puzzling, and I was wondering if anyone else has experienced this, or if there's something I might be missing. Any help or insights would be much appreciated. Cheers!
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JoeKing
S
New
 Contributor
asked inYour Phone & SIM.
iphone 16 not sending messages to android?
Why does my new iPhone 16 keep saying message failed to send whenever I text an android phone but on apple it’s fine ?
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WelshPaul
F
New
 Contributor
asked inYour Phone & SIM.
Old phone number did not transfer to new sim properly, I have two phone numbers at once - Iphone.
I have tried to transfer my old phone number to iD mobile but for some reason on settings it is saying that my phone is still registered to the temporary iD mobile number even though I received the confirmation message that it had been switched. Also when I message people they receive a message from both the temporary number and my old number.
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Siân
Sam Truelove
Community Member
asked inYour Phone & SIM.
Issues with replacement sim after reactivation following stolen phone
I recently had my phone stolen while abroad. On arrival back to the UK I got myself a replacement sim from Currys and activated it. Despite receiving a text saying my line is active, and also having 5G and mobile network coverage, my phone only works on Wi-Fi. I am unable to make/receive calls and text messages, and my data does not work. I cannot get hold of ID due to their chat system constantly being down. I have tried restarting phone / resetting network setting ect but nothing works. It’s now been over 24 hours.
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Siân
M
New
 Contributor
asked inYour Phone & SIM.
thy sent me new sim card
My SIM card doesn’t work
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Siân
S
Community Member
asked inYour Phone & SIM.
sim card
How do I switch my number over to id as I used a pac code
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Siân
Alex Trales
Community Member
asked inYour Phone & SIM.
SMS to old SIM
Just joined ID from EE, transferred my number in the normal way with the PAC code. I'm getting phone calls to my new SIM with my old number as expected, but SMS text messages still go to my OLD SIM even tho it says that is has no service and should be deactivated. My new ID SIM make calls from my old number as expected but sends SMS messages from the number it started with, which should be dead and buried now. Can anyone help? Will it just sort itself out in time? Thanks, Alex
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Siân
rooney1000
New
 Contributor
posted inYour Phone & SIM.
Switched to ID mobile, can make calls but cant receive them
Hi Tried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !). Moved to ID Mobile and had old number ported over. This happenend on Tuesday but it hasnt worked properly. My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything. If you try and call my number it says ‘number not recognised’ or ‘not in service’. Anyone had this and got any idea what to do ? Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone). Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks
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Tyler
R
Community Member
asked inYour Phone & SIM.
Switched from EE but still showing new number instead of transferred number
Just recently signed up to iD mobile, switching from EE. Wanted to keep my number so went through the steps of transferring it over and I received a text today to say the switch had gone through. However I’ve just had a look on my device info on my Apple account and it’s still showing my new phone number for my new phone and my old number on my old phone. How do I go about changing this? Do I need to activate my SIM card? Should I have done that? I’m receiving all messages and calls on my new phone and have signal. The new number is also showing on my ‘sign in & security’, how do I get rid of this and it’s obviously not being used now that I’ve transferred my old number across. TIA
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Tyler
K
New
 Contributor
asked inYour Phone & SIM.
Wrong phone delivered - no updates
I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered. I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?
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Tyler
S
New
 Contributor
asked inYour Phone & SIM.
How to get PUK code?
Tried Live Chat from 9am to 7pm and always unavailable. Useless!!
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Tyler
A
Community Member
asked inYour Phone & SIM.
swapped QR codes
I purchased two contracts on the same day in the week. But they were being delivered on different days to 2 different addresses I received one QR code for the phone that was shipped and delivered first. And so this was added to the phone yesterday when it was delivered however it turns out this QR code was in fact for the second phone which was delivered today. I still do not have a QR code sent for the other. I tried ordering a replacement sim online but the number that's linked is the wrong sim so I'm in a pickle here I have removed the esim of the first phone and now I can't get in touch with anyone from customer service. I wish I had the physical sims. That was simple
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Tyler
F
New
 Contributor
posted inYour Phone & SIM.
uncompleted transfer number
Hi, I transferred my number from GiffGaff 2 months ago. But still some of my friends see a ID number when I call them. I tried different way that suggested on the website. I tried to chat with customer service but couldn't connect and get help Please let me know how I can solve it
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Siân
E
Community Member
posted inYour Phone & SIM.
SIM provisioning issue
Hi, I have successfully activated the replacement eSIM on my Samsung S25, and I can make outgoing calls. However, when people try to call me, they hear a message saying that my number is not recognized. The correct number is displayed under About Phone and SIM Manager eSIM, but the incoming call issue persists. Can you please check and resolve the provisioning for incoming calls? Thank you, Christos
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Siân
Taffyboy
New
 Contributor
posted inYour Phone & SIM.
added extra sim to phone now old od mobile som not working
Hi I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working
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Siân
N
Community Member
asked inYour Phone & SIM.
Iphone - nonincoking calls
Just completed the switch to id mobile using my old number. Everything working except incoming calls , they just go straight to voicemail. Already tried restarting my phone.
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Siân
E
Community Member
posted inYour Phone & SIM.
SIM not provisioned
Dear ID Mobile Support, I recently ported my number from Three to ID Mobile. After experiencing issues with SMS showing the wrong number, I requested a replacement eSIM. Since installing it on my Samsung Galaxy S25, I now have no service, and the phone shows “SIM not provisioned.” I cannot make or receive calls or texts. Please urgently activate the eSIM and ensure it is fully provisioned with my correct ported number. I expect confirmation and resolution within 48 hours. Kind regards, Christos
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Siân
A
Community Member
posted inYour Phone & SIM.
none
Has my order been processed ?139642732
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Siân
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