Skip to main content

Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,502 Topics
  • 5,853 Replies
1502 Topics
S
Newbie
Steelmen91Newbie
asked in Your Phone & SIM.
DATA ROAMING NOT WORKING IN FRANCE

Data is not working in France. I can make phone calls and send text messages but I’m unable to use data. Can anyone advise on how to fix this issue?

6
Kash
iD Mobile Employee
11 days ago
M
Newbie
Martyn84Newbie
asked in Your Phone & SIM.
Sim only deal

I am purchasing my son his first phone and want to set him up on a sim only deal with Id mobile which I would also want a number for him. Any advice on how to do this?

4
Tom
iD Mobile Employee
11 days ago
Ben McKenzie
Newbie
Ben McKenzieNewbie
asked in Your Phone & SIM.
Old Number

My switching date is today, 20/08/24. But my old number hasn’t transferred over to my new phone. What do I need to do?

2
Tyler
iD Mobile Employee
12 days ago
A
Newbie
andrzej1974Newbie
posted in Your Phone & SIM.
My phone number is not recognised

Hello. I am a new customer id mobile. My phone is Samsung S24 Ultra. I transferred my number from O2 a week ago. No one can call my number or send a txt message. They receive a message that the number is not recognized. I can call and send a txt message. Has anyone had a similar situation?

11
Tom
iD Mobile Employee
12 days ago
Rae48
Newbie
Rae48Newbie
asked in Your Phone & SIM.
need an additional sim card

I would like to add another sim to my Ip12 for my business so I can cancel my old phone account. Can this be done??   

6
Tom
iD Mobile Employee
12 days ago
N
Newbie
Nigel1956Newbie
posted in Your Phone & SIM.
phone won’t ring

Since switching my phone will not ring when people contact me. Was promised help but that has not been forthcoming. Trying to talk to someone seems impossible. Very frustrated with the service!

1
Tyler
iD Mobile Employee
12 days ago
H
Civilian
Hastina1Civilian
asked in Your Phone & SIM.
I am using dual numbers on SMS and calls

I am new to 1D, have a new phone and sim and transferred my old number over to the sim but when I text anyone its the 1D temporary number that people see and not my old number, when I call anyone its all good with the old number.Can anyone help me as its causing a problem when people ignore my texts as they dont recognise the number. Thanks………………….

1
Tyler
iD Mobile Employee
12 days ago
R
Newbie
RichardwgNewbie
asked in Your Phone & SIM.
Is there a problem with the network text gateway? I am not getting texts from banks etc

For the last few days, I have not been able to receive text messages with codes for two factor authentication from banks, government etc on my iPhone. This is becoming a serious problem for me. Is there an issue with the text gateway on the network? Or is it just me?

18
Tyler
iD Mobile Employee
12 days ago
Mary Cox
Newbie
Mary CoxNewbie
asked in Your Phone & SIM.
sim failed

My phone keeps saying SIM FAILURE, has happened multiple times now, have to switch off and on again. How do I get a new SIM ?

1
Tom
iD Mobile Employee
12 days ago
D
Newbie
dioclarkpersonalNewbie
asked in Your Phone & SIM.
proof of usage

How do I ask for proof of usage?

3
Tyler
iD Mobile Employee
12 days ago
T
Newbie
Tonyadams15Newbie
posted in Your Phone & SIM.
sim not working

My sim is not working, no network I have tried all options nothing worksPlease adviseRegardsTony

3
Tom
iD Mobile Employee
15 days ago
Denise Wilde
Newbie
Denise WildeNewbie
asked in Your Phone & SIM.
Two SIMS, Two Phones but only one live?

I have just bought my son a new IPhone and inserted the new (replacement) SIM and activated it ready for his birthday tomorrow.  Problem is, the ID account now believes that his phone is a new one and all calls and messages are going to his phone and I am left without service unless connected to the WiFi!  Can anyone advise please?

1
Tyler
iD Mobile Employee
15 days ago
Kellylou89
Newbie
Kellylou89Newbie
asked in Your Phone & SIM.
Not happy with phone

I got a new phone on contract at the beginning of August and I've been trying but I really don't like the phone. I chose the Google Pixel 8a as fancied a change from the usual Samsung I go for but Ive made a mistake. Does anyone know if I'm able to change phone and do I simply have to stay till 2026? Thanks

1
Tyler
iD Mobile Employee
15 days ago
M
Newbie
MitchelsmithNewbie
asked in Your Phone & SIM.
suspended account after payed bill

I’ve payed my bill after being suspended and it is still suspended and cannot use my data or make phone calls 

1
Tyler
iD Mobile Employee
15 days ago
Liam Gough
Newbie
Liam GoughNewbie
asked in Your Phone & SIM.
Swap number from another id mobile Sim

Hi bought a contract phone through id mobile for my daughters birthday. She is already on a 30 day sim only for the last few months and had her number ported over to that sim from another network at that time. However I have been told I can’t move this number now to her new contract phone. Only way to do this is port to another network and then back again. Surely there has to be an easier way to swap over number and cancel old 30 day sim. Tesco mobile has a SWAP 23424 on their plans. Doesn’t is mobile do this if this does what I want? Currys / carphone warehouse had previously told me I should be able to swap. Can any advise for sure please

6
Tom
iD Mobile Employee
15 days ago
Sara Hersey
Newbie
Sara HerseyNewbie
asked in Your Phone & SIM.
my phone never works when im on holiday

Whenever I go abroad my phone never works. Only if I log in to the local WiFi. I’m going on holiday tomorrow and don’t want this to happen again 

2
Tom
iD Mobile Employee
15 days ago
Nigel Mason
Newbie
Nigel MasonNewbie
asked in Your Phone & SIM.
Unlocking phone from any provider at end of contract

How do you unlock phone from ID when the contract ends. I want to trade phone in…

3
Kash
iD Mobile Employee
17 days ago
T
Newbie
TransgenderNewbie
asked in Your Phone & SIM.
wifi on Samsung galaxy S21

Wifi on my Samsung galaxy S21 5G won't connect and my friends samsung won't connect to the same WiFi yet my xbox and Alexa and Tvs are fine 

4
Kash
iD Mobile Employee
17 days ago
Tym Moore
Rookie
Tym MooreRookie
asked in Your Phone & SIM.
My service has stopped working - what do I do ?

I have been using the service for over a year and my account is fully paid up . Yesterday out of the blue I got a text saying my SIM activation is nearly complete and since then my service has stopped. How do I get my phone service back ? I noticed yesterday there was emergency work being done and I couldn't access my account so I thought I would wait but still the phone won't call - and I can’t even reach my voicemail to see what calls I’m missing. Any help/advice would be greatly appreciated.  Tym Moore 

4
Tym Moore
Rookie
17 days ago
D
Newbie
defizrNewbie
asked in Your Phone & SIM.
How long before a contract phone belongs to me

I took out a 24 month contract with ID Mobile in February 2024. It included a Motorola Edge 40 which I’ve decided that I don’t like and have bought a Xiaomi to replace it and use for the rest of the contract.Can anyone tell me whether I can sell the Moto on? Does it belong to me or ID?If it belongs to ID when will it become mine?

2
Tyler
iD Mobile Employee
17 days ago
J
Civilian
Jane NinnisCivilian
posted in Your Phone & SIM.
sim card not able to be switched on in new phone

Husband has bought a Samsung A25 5g and transferred sim card from previous Samsung. In the settings,  we cannot turn on the Sim 1 toggle switch. Have tried reinserting the sim card & restarting the phone. But he can phone my phone so does it matter? 

1
Kash
iD Mobile Employee
17 days ago
R
Newbie
RJ75
asked in Your Phone & SIM.
unable to claim apple music offer

Have recently signed up to iD and trying to claim the Apple Music. As I’m already with Apple I ended my subscription and as per T&C’s was expecting to get a 2 month sub for free. I tried for the freebie, follow the instructions and it shows as a two month sub starting from 6th December. When I double click the side button I get a pop up saying it’s for new subscribers only. can anyone advise how I can activate this as it states returning subscribers get two months? I was going to wait until the 7th of Dec but that will mean I have passed the 12 day cut off for the freebie as described by another user in another question. Any advice would be greatly appreciated,thanks. 

5
Kash
iD Mobile Employee
17 days ago
ALIKZ99
Newbie
ALIKZ99Newbie
asked in Your Phone & SIM.
Swtich over ???

Hello,I have ordered a new sim today. I have got an email that it has been processed. I also provided the PAC code during the order process and it told me the switchover will happens on 19th AugIf I get a new sim from currys store, can the ID mobile do switch sooner ?​​ 

1
Tom
iD Mobile Employee
17 days ago
Y
Rookie
Yorkie9668Rookie
asked in Your Phone & SIM.
RCS Chat Samsung S24 Ultra still using old number

I have had my Sim since Saturday, and the port went through on Monday, in my About Phone the number has changed to my ported number, the one I wanted, but in RCS Chat it will not change, no matter what I do.I have followed every instruction I have found and still the number that the Sim arrived with is the only number that RCS Chat will useWhy is it so hard to sort these issues?I left Smarty after a month because of this failure, I don’t want to have to do it again!Some people are getting messages form the SIM number supplied, not my own ported number i have had for years!

21
Tyler
iD Mobile Employee
17 days ago
N
Newbie
NatspNewbie
posted in Your Phone & SIM.
number porting

Afternoon. I have ported my number across from Sky but my contact number in my phone (iPhone 12) is still showing as the ID number I was given when I joined. How do I change this to the correct number?Many thanks

3
Kash
iD Mobile Employee
18 days ago
Terms & Conditions