Community Member

Replacement ID Mobile SIM which was never receiced but still charged for

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I have not recieved my SIM card despite being xharged for it. i was sent by mistake a phone & sim card and as instructed sent it back without opening the parcel. i ordered my sim card 3-4 weeks ago and still have not received it. I spoke with Bangor at ID mobile this evening and ge told me to use the Livechat to get a replacement SIM. He informed me my new ID Mobile number is {REMOVED}.

It has been a very frustrating ordeal. I have spoken with Bangor and requested recompense of 6 months without charge. He told us to discuss this with you.

M

Marquerita T

iD Mobile Employee

Hi @Eathanwantsim.

Thank you for your post. I'm sorry to hear about the trouble you've had with your SIM card and the mix-up with the parcel - I can understand how frustrating this must have been.

To get this sorted for you as quickly as possible, you have two options for your replacement SIM:

1. You can pick up a replacement SIM from your nearest Currys store, or
2. You can contact us via Live Chat via https://www.idmobile.co.uk/live-chat and we can arrange for a replacement SIM to be delivered to you directly.

Thanks,

Marquerita

The iD Mobile Team

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