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Replacement Sim when mobile is in for repair

  • January 29, 2026
  • 4 replies
  • 27 views

Hi, my mobile has died and is awaiting repair. Also, I seem to have lost my sim from it. If I turn up at Currys with my ID Mobile details will they issue me with a new sim? If so, I assume I can put it in a temp mobile? Thanks for your help.

Best answer by Hosai W

Hi ​@John Ingledew 

I can confirm that you can head into your nearest curry's store and then collect a free replacement sim that would need to be activated and your number and allowances will then move over to the new replacement sim.

Thanks, 
Hosai

4 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • January 29, 2026

Hi ​@John Ingledew 

I can confirm that you can head into your nearest curry's store and then collect a free replacement sim that would need to be activated and your number and allowances will then move over to the new replacement sim.

Thanks, 
Hosai


  • Author
  • New Contributor
  • January 29, 2026

Many thanks Hosai


Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • January 30, 2026

Hi ​@John Ingledew ,

 

I’m glad I could help. Once you collect and activate your replacement SIM at Currys, you can insert it into any compatible phone and continue using your number and allowances as normal.

 

Lamiya


  • Author
  • New Contributor
  • January 30, 2026

Thank you