Your Phone & SIM.

Hello I need to recover my phone number as I’ve lost my old phone when I was travelling and need to be able to regain access to it as I can’t access my mobile banking apps which makes me unable to pay off my monthly phone bill.

Hi, I have started a SIM only plan. I have not yet received the SIM card however, there was nothing at the checkout to organise a switch of my current number to the new ID mobile SIM. I have looked up how to switch, however, am unable to log in to the app as it asks for an ID mobil and so cannot switch via this. Is there another way or do I wait to receive me SIM?

I got ID sim card and want to put the number in iphone 17 air and it’s sim free how can I change that from the card to electronic sim to be able to work on my iPhone 17 air

I got ID sim card and want to put the number in iphone 17 air and it’s sim free how can I change that from the card to electronic sim to be able to work on my iPhone 17 air

You cant make this up. Got a new phone with ID but no phone number. I ordered an e-sim. I didnt get a text from ID.  I cant call customer service as I dont have a phone number. Cant call from old phone as thats disconnected now. Cant log in to ID account as it wants a phone number which I dont have! What to do??

Hello,I submitted a return request but did not receive a confirmation email.My reference number is 10881730.Please confirm the status of my return.Thank you.

I already have an iD account and phone number that is my daughter's (on my name), I have just purchased a SIM only deal for myself to come over with from 3 as that is now out of contract (have a PAC) but I can only see my daughter's number and not my new one so clueless to how to add my PAC code to the new number. 

New sim arrived. I have inserted it and I have no service. Zero bars. 4G works fine. Unable to call or receive calls. Unable to log into the app to request switch with PAC code as I cannot receive the confirmation text.  I have : restarted phone airplane mode turned phone off and on checked network settings on iPhone selected ID and also tried automatic  

About my current 24-month contract, which I believe is due to finish this month. I would like to confirm how many payments I have remaining, as I am a bit unsure.Additionally, I would like to know what will happen after my contract ends. Will I continue on the same plan with 100GB of data per month, and will I be charged the same amount as I am currently paying? Or will there be any changes to the charges once the contract has finished?I would appreciate it if you could clarify this for me.

I have opted for an esim as I travel weekly and want to know how to switch between the SIM cards?

Hi I’ve been going through an issue with setting up my ESIM it has now been 5 days and still have had no resolution of why my eSIM keeps failing. I have had multiple conversations up to 2 hours with customer services online chat bot yet nothing has changed. My profile keeps being deleted and a new eSIM keeps being sent yet I’m stuck on the exact same issue. I’ve tried 11 times now for the eSIM to activate but nothing happens. I’ve waited for the technical team to get in contact with me for 72 hours as their first response was simply “ reset your phones settings “ or toggle with the “ aeroplane mode” but nothing has changed. I can see that a lot of people have gone through the same issue I just wanted to know if anyone has the resolution to why this may be happenings as I will willingly leave ID mobile and request my stack number in order to leave I’ll give this as a final attempt to resolve this issue as if I’m told to wait another 24/48 hours again I will just look else where and g

I am trying to order a replacement esim. When I request this its sending a one time password to the same number I am requesting a replacement sim for, which obviously I dont have. What do I do next?

Good evening I’ve currently bought a iPhone 15 around a month ago, however last night the phone it’s self has decided to turn off due to low battery and hasn’t come back on . They’res been no damage to the phone. who would I speak to to get this sorted? Thanks 

I’ve just upgraded my phone and during delivery DPD lost it for several days before delivering it on Thursday. During that time it was blacklisted. I’ve now got the phone and contacted help twice, both times I’ve been told my phone has been unblocked and will be activated within an hour and it’s still not working. How do I get it unblocked?

I currently have no phone service. In settings under SIM it says ID mobile, Unknown. It has done this a few times recently & usually sorts itself out if I restart or reinsert the SIM card. Nothing seems to be working today. I've tried cleaning the card & contacts & toggling in/out of airplane mode. Last software update was 26th April.

I just received an email it stopped my old number provider service is stop and start ud mobile service but my id mobile physical sim is not delivered and I can't get any contact.Please help me with it. Thanks 

Hello I need help doing this as well , as i have got a new phone I need to unlock my old phone to sell Can you help please? Thank you

Hi, I would like a replacement sim sent out for number { REMOVED }

This is a very big problem going on for more than 3 days I had a bill of £144 I payed that to the company u reffered us to and my mobile date service  is supposed to now be updated but still has not been it keeps saying that u need to have a live chat help me please my data should be back on service it says it takes 24-48 hours but it’s been 4 days fix this nowww and I mean nowwww I’ve had enough 

I have excellent coverage, but no calls or recieved calls. 

I am posting here again because my service is still completely dead on my eSIM-only iPhone Air, even after following the advice given to me by a staff member on my previous post.To recap: this entire issue started when I tried to move my number over to my old iPhone 13. I deleted the active eSIM from my iPhone Air and requested a new QR code for the iPhone 13. That new code didn't work, and ever since then, I haven't been able to activate any new eSIMs on either phone.In my previous post, a forum staff member told me that my profile was likely stuck in the background. They instructed me to contact Live Chat to get my current eSIM profile removed, get the network reset, and have a fresh eSIM reissued.I went to Live Chat and they did exactly what was asked. They confirmed that the backend was completely cleared and refreshed, and then they sent me a sixth eSIM. Unfortunately, it still did not work.I cannot keep going around in circles trying the same things

I need new esim for this number { REMOVED }  My email address { REMOVED }Because my old esim card is not working 

I need help after upgrading my Phone with a previous IMEI No. I need to recover my old phone 

I need a new sim as my old one isn't working  since returning from travelling. 

Hi my sim has come for my phone and the phone itself I have decided to use a different phone which is unlocked to any network but the service isn't working it only says ID WiFi call please help, Thanks Josh