Hello are you able to help me get a replacement sent out

I accidentally deleted my E-sim on my phone, whenever I try to request a new E-sim, it directs me to a confirmation page where a text is sent which I have no access to as I have deleted my sim. Is there an another way to get a replacement? 

I have order physical SIM last month but I received email of Esim of ID mobile so how can I use E SIM in my cell phone .My phone doesn't support Esim of Any network 

In after assistance on obtaining my Pac code due to my date of birth not working when messaging the number. Im swapping contracts due to buying a new phone and need this code to keep my same phone number.

I have recently come back to the UK after travelling and am unable to take calls or sent texts with my phone. When I try it just says message failed to send however my data is on with the correct SIM card and I have tried restarting my phone to see if this helps, but it still does the same. I wonder if you may be able to help with this issue? my mobile data still works so I don’t know why the messaging and calls don’t.hope to hear from you, many thanks!

While talking on my phone I hear a ping noise and then conversation drops off.  This happens after 2nd on most calls.  Incoming calls to my phone also drop off.  Sometimes a ping noise before    

In order to access voicemail, i was forced to set up a personalised greeting. When i didn't want to.  None of the options in the voicemail settings suggest im able to change it to something generic. Why not? How do i get rid of the personalised greeting?

Hi can someone please help. I switched to ID mobile a little while ago but kept my number from my old network. It worked perfectly fine for a few weeks. But not I can’t receive calls or FaceTime. I can make calls but can’t receive. In my settings it seems that my temporary number is activated with my phone rather than my actual number that I kept. 

I have put my SIM card in and it’s coming up no signal and 4 dots. Ive tried resetting my phone. I had a SIM card come in the posts but lost it. So I went to curries yesterday for a new one. and it’s been 24hours and still nothing. I can’t get into my account as it’s asking for my mobile id number. But when it sends a text to the number I can’t receive it as there’s no signal. How do I fix this?

My partner switched from 3 mobile to ID and her PAC code and STAC had been arranged by 3 for the switch on 12/06/2026 but she still hasn’t been switched over

I have a new phone on a new monthly contract with ID & want to transfer my number from my old sim only contract with ID.  How do I do this?  All info refers to using a PAC to transfer from a different provider.

HiAmazon have a huge selection of SIMs for pennies. Can one of these be successfully used for temporary number porting when switching from ID Mobile to ID Mobile...Without having to top them up first?

Hello to you all. I need help here. I just switched to ID Mobile less than 2 months ago. However the SIM card does not work on my Tecno Phantom 5 fold (Indian brand). I have used EE and 3 cards on the phone before and they worked perfectly. With ID Sim card, I am unreachable. When friends calls, it goes into voicemail. Has anyone experienced this before? However if I used the ID mobile SIM card on another phone, Samsung, Infinix, I am reachable. However my Tecno phone is bigger than the smaller phones and I prefer to carry that around which I am unable to do currently

Hi I bought the sim without asking for PAC and do the process of keep my number, could you please help if I want to keep my number 

My data is extremely slow on 4G + Wi-Fi, I have Privacy Warning on Wi-Fi, can't text shortcodes, and can't ring 0333 003 7777.Please remove Content Control/Adult Filter and all SMS/data bars from my number. Can you also reset my line on Three's network?Thanks, Jane

Voicemail is turned on in the id mobile app but I am unable to access it

i have just switched my sim over to id mobile. i dont have any service since inputting the sim. i have restarted my phone and the service has still not come back. how can i sort this out ? 

My old iPhone got damaged beyond repair and I can’t use it to access text messages or Whatsapp. I’m wondering how I can go about getting a new eSim short of having a physical one sent out as there’s seemingly no way to get round putting in the code which is sent to the number.

I requested id mobile to transfer my physical sim to esim  9 days ago. They still have not sorted this and have not received my esim and wont give me a timeframe to when this will be done.  What might be the reason for the delay and could I opt out of my contract without paying an early termination fee just because they cant provide me the esim requested? I have switched phone which only accepts esim.

How long from ordering my esim to recieving my qr code via email?Thank you

Can I get a contact number please to speak to someone about my Id contract and sim please

About my current 24-month contract, which I believe is due to finish this month. I would like to confirm how many payments I have remaining, as I am a bit unsure.Additionally, I would like to know what will happen after my contract ends. Will I continue on the same plan with 100GB of data per month, and will I be charged the same amount as I am currently paying? Or will there be any changes to the charges once the contract has finished?I would appreciate it if you could clarify this for me.

I want to provide my PaC number to keep my old number there was no option to do this at checkout even though it suggests there is! what do I need to do i can see others have asked same question but not provide within an open answer but given a link for a ‘private chat’

My Esim stopped working last Friday (June 5th) it's now June 10th and I've still not got a working SIM despite multiple live chats and a call to customer services...I was initially told it was a technical issue with my Esim and I needed to get a physical SIM from Currys, so I did, That kind of worked.... Well my data connection was back but still couldn't call or text (but on the odd occasion could receive and send the some text messages)... Tonight I've managed to reactivate a new Esim which has made matters worse as now I can't use the SIM at all... I've personally found this company to be absolutely useless with their customer service and helpfulness when there's a problem... Last year I was a victim of Esim theft (twice in a matter of hours) and now this... Once this problem is  sorted I just want to pay off the contract and move to a more reliable provider, it's already cost me more money than it should have so I just want to cut my losses.. Anyone else experienced similar issues?

Hello, my physical doesn’t work in my new iPhone, I have done everything I could but nothing’s worked