I just moved to ID mobile but having issues with OTP messages from abroad. I double checked the number is correct, checked the blocked numbers as well but not recieving any OTP messages. Kind regards,Yana

Hi - been on ID mobile for many months and I’ve suddenly stopped receiving OTPs from my bank (I receive them from other companies fine and texts work fine too between friends).I have seen previous threads here and have tried the Network Settings reset as-well as the manual toggling off of Automatic in Mobile Services (choosing ID from the list).I’ve contacted my bank who have contacted BT (who they use to send my OTP’s) and BT said it’s an issue with ID mobile as they can see SMS error (Code 213) which typically indicates temporary problem or lost reach (I’m on WiFi and strong City 5G so it’s not like I’m in the countryside).my friend also has ID mobile and facing same issues too.How can I get ID mobile second line support to confirm if they are indeed receiving my OTP from BT but unable to forward it to my number?Thanks for help in advance 

My new Pixel 9a is telling me that iD don't support transferring my SIM. Please advise

This is getting to be a bit of a joke. I scheduled a number transfer for Monday 13th October which has not completed two days later on Wednesday 15th October. So I try to go to your live chat, finally get past your bot and 3 minutes later I get “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.” This is after my having to apply 4 times to get a plan, the reason? You rejected my address for not having a county - the same address YOUR system automatically pulled… Pretty awful service and there doesn’t appear to be a number I can call, very frustrated at the moment.

Hi,I’m leaving iD in my returns period due to signal issues and have to return my phone via post. I have an ESIM and want to know if I transfer my data ext to my old phone will my eSIM work in that phone?  thanks for your help 

Hi,I recently purchased a new contract and am attempting to complete the "Switch to iD" form. However, each time I try to submit it, I receive the error message: "Oops something went wrong, Try again later."I have double-checked that all my details are correct and have attempted the submission multiple times without success.Could someone please look into this and assist me?Thank you.  

I moved carriers a few years ago. From 3 to ID. I requested to keep my number. Initially it all went well. Then I could receive texts but not send them, which I put up with in favour of using WhatsApp. Now I can’t receive texts or send them. Why is this happening, can someone help or guide me?

I have received a replacement sim , i d want to send a code to my phone to activate said sim …. The phone isn’t working/ number live until the sim is activated! How can I activate this sim another way?I’ve tried live chat but it just keeps saying not available, try later! 

I'd like to request a physical sim card for my new contract. New customer and I used a PAC code to keep my number but need the physical sim. thank you. 

hi I've ordered a new phone for my son but instead of physical sim card I've ordered esim, can I change itkind regards 

I just bought a iPhone 17 Pro that came with a new contract and a new phone number. However, I already have a ID mobile account and would like to keep that phone number and move it to the new contract instead. How do I do that?

I am a new customer to ID and took the opportunity to use the eSIM facility.However, now I have ‘successfully’ loaded the eSIM I am unable to send SMS text messages and yet, successfully receive them.i have run numerous resets and attempts to try and resolve this but have failed; what can you do to assist?

I’m trying to request a new eSIM because you don’t allow direct transfer, but I’m presented with this message:This happens on the web and mobile app. I’ve tried using an alternative billing email too.Please sort this asap

Hi My daughter's sim card is not functioning properly. Carphone warehouse have given me a new sim to switch it with. How do I register my details and number to the new sim?

Hello AllI'm wondering if the Doogee note 59 pro Will work on ID Mobile network I have network frequency s from Doogee  Dear Customer Thank you for your interest in our products. Our product Note59Pro has two card slots, which can support Nano SIM + Nano SIM OR Nano SIM + TF card, and also supports the following network bands: GSM:B2/3/5/8 WCDMA:B1/2/4/5/8 TDD:B34/38/39/40/41 FDD:B1/2/3/4/5/7/8/18/19/20/25/26/28A/28B/66 NR:N1/N3/N7/N8/N28/N38/N41/N77/N78 You can use this basic information to get in touch with your carrier to enquire about compatibility and to check if there are any restricted IMEIs to ensure that you can use this device with the appropriate carrier. If there is anything else you would like to know, please feel free to contact us. Good luck! DOOGEE Customer SupportAny help would be much appreciated  

Hi.I need to sort out issue with my ederly mothers phone.  She has ID Mobile SIM in current phone working ok and which works ok in other phones we've tried except just one - a Samsung Galaxy A6 that we want to use (its slightly older but smaller and lighter).Network settings show it is connected to ID Mobile but it won't make or receive calls or SMS (at one point it was doing texts but not calls). Other SIMs work ok in the A6 including my wifes ID Mobile SIM Could this be some settings at your end or could you sent a new SIM?

I have bought a new phone with you and sorted PAC to switch from three and keep my old number. I have received my new phone but no SIM card. Had email to say switch should have been yesterday. I can’t register for your app as it sends a text message to register which I can’t receive as I have not been sent a SIM card so I have no network access as Three has now cut off my network access. I have triple checked the packaging that was sent to me with the handset. There is nothing other than the phone itself.

ID mobile will not load on to new phone 

i need new qr code for esim. changing mobile. my email address is { REMOVED }

Hi,I switched over to ID a couple of days ago and I’m having major signal issues. I initially thought this was down to swapping my number/provider but coming here and seeing similar issues it looks like it’s not. My wifi is terrible at home so I rely on my mobile data and I’m lucky if I get 1 bar. I also spent the majority of work today with no signal and a paper aeroplane by the signal (not the same as aeroplane mode) I’ve switched my phone off thinking it might need updating but still no different. Any help would be greatly appreciated but already I’m thinking of cancelling my contract in the cooling down period as I’m only on day 1 and can’t put up with it.  

Hi, when I make an outgoing call, it doesn’t ring, they can hear me but I can’t hear anything. Gets frustrating so I ring through WhatsApp and that works fine. The sim has been put in another phone and it was the same. 

I would like to be able make and receive calls on my HUAWEI B525s router with a landline telephone as I could with my EE SIM card. Does anyone know the VOIP settings I need?

I’m not receiving text messages on my phone. How can I sort this asap? I’ve tried all basic troubleshooting and still nothing. 

Have problems with the SIM card not working properly or connected to number 

Has anyone had issues when making calls where you get a message saying "This number is not recognised, please try again" ? I have had this a few times and its affecting more of the numbers I normally call.It works fine calling the same numbers on whatsapp or from another phone. Does anyone know of any solutions or is or has experienced the same issues?