Your Phone & SIM.

PAC code only seems to work when changing network. I'm wanting to change from an iD contract to an iD SIM only and keep my number. Thanks in advance!

I cannot access one of my sims to change my pin number. Can someone please help?

Hi I’ve just received a new sim after I lost my previous one. I’ve inserted it into my phone but it doesn’t seem to be working

I have a household with 4 boys, I’ve created accounts for 3 of us using different emails. My youngest now needs a sim but can I add this to my existing email address rather than creating yet another one ? I would like to sort this asap.

Hj I wish to purchase a sim card for my other phone how do I do this as can't see any options Thank you Tyron anderson

Hi, I'm with ID Mobile already, I've got a new Google pixel 8, my the phone I have is a Samsung. I want to keep my phone number how can I do this. I have MS so get confused easily so please go gentle 😆 x

What is the main difference between a Galaxy A series and a Galaxy S series?

Can I only download my esim on the transaction date I've been given on 15th April

I have a pay monthly sim (to test coverage) and decided to purchase a new phone from third party using id. I note from the community that id response is “Unfortunately, it isn’t possible to transfer a number directly from one iD Mobile plan to another.” and that a triangle process needs to take place with another provider, that will take several days, What a nonsense! Please can someone contact me?

I bought an eSim also from ID Mobile where I currently have a contract that expired, how do I cancel my contract so I only am paying for the eSIM? The website as usual is difficult to navigate. thanks

Sometimes people can’t get hold of me and I can make out going calls? They say that my phone rings and rings but I never have any missed calls or it doesn’t ring at all! MY sister and her partner have the exact same issue and they are in ID. I’ve checked all the setting, rebooting etc and it’s still happening.

I have tried all the help to get me old number the one that shows via texts. I imported my old number with my pac code. And now the phones gone back to using the original ID mobile number for contacts. I can't get it back to my current number. It's driving me insane.

Need a PUK code as it seems I’ve set up a sim code and have forgotten the numbers. How do I get a PUK code please?

Hi Community, I have an existing plan with and ID Mobile number with an eSIM. I would like to add a second number to the eSIM - specifically a number from another provider (I have a PAC Code to do this). Can you help please?

Omg! It seems a lot of people are having issues with the transfer of old numbers looking at the messages.

Hello, I am leaving ID and have requested a switch request. I received a message from Id saying the switch has taken place. However when trying to transfer my old number from my old iPhone to my new iphone I receive an error message saying ‘Your SIM is not supported’ The Sim in your old iPhone does not support eSIN transfer. Contact id for assistance.’ I now have no mobile service on my old or new phone. Can you help please?

Morning, my pax code has retained my number that I wanted it to [REDACTED] however when I send messages my temporary number is the recipient detailed number. Looks as though the porting hasn’t fully completed possibly more manual work in the background to complete. please get rid of the number I do not need - [REDACTED] Amy

Hello, my partner and I bought phones with the switch to the ID network which was supposed to happen on 07/04/2025 but it is not switched and we cannot have contact with our daughters because they cannot make calls, text messages or connect to the internet. nor can anyone call or write to them.

I am trying to log in to get a new Esim but it wants to send me a OTP but the phone is lost and so I cannot receive text….that’s the whole point of needing a replacement Esim

Hi, I ordered a monthly rollover sim last summer. However shortly after the sim arriving my life circumstances dramatically changed which meant I needed to stay on my current number with another network provider. So the sim was never used on my phone. I’ve still continued to pay monthly for this sim despite never using it. I recently went to use this sim, but couldn’t find it, so have registered it as lost. How do I cancel my contract as I’m not using the service and I can’t access my online account as I never activated the sim. I’m a bit stuck. Thanks in advance.

Hi, moved to iD and ported my number over yesterday. Since then I haven’t been able to receive any text messages, I can send, but not receive. Tried everything that I’ve seen on other threads, but still not luck. Any other suggestions? Thanks in advance!

My new iphone 16 upgrade won't work .Who do I send it back to and what's the process.

Hi. I recently porting from EE to iD mobile and it is done. When i make a call, the correct number appears but when I texted, it is the original iD mobile number appeared. I am using Android Galaxy Note 20 5g. How to fix the problem?

Hi all 👋 I know this has been asked a lot and I apologise for adding yet another post but I can’t find a definitive answer and I am so depressed over this😢So, please can you just take a minute or two to read through my post to see if you can help 🙏🏻 My phone is a SAMSUNG GALAXY J4+ (2018) Model: SM-J415FN I have just swapped from SMARTY Mobile (to iD) as they did not ‘support’ my phone model and because of this I was unable to receive or make calls as I had no VoLTE/4G calling support (3G got switched off here in the Midlands at the end of April) although I could still send/receive texts and use data. I did contact their web chat who suggested a replacement SIM but when I got one I still had the same problem.So, before I moved over I checked the iD ‘Approved phones’ list and my device was on there YAY🎉!!!!! Unfortunately, since swapping over (Wed 15/04/24) I still can’t make or receive calls as the phone says ’calling’ but doesn’t ‘ring’ and doesn’t connect 😤 (I rang my home phone to test this). I can send/receive texts and use data but I could also do this when with SMARTY and now I’m wondering if the SMARTY network was actually the problem. So details…...I have spent many, MANY hours on the internet trying to figure out why this is happening but I just can’t find anything that works 😭All OS/Software/Firmware is up to date as I have done the ‘Software update’ on my phone and also checked this using the ‘Samsung Switch’ app on my laptop. The relevant bandwidths (for VoLTE) are available on this phone - 1 - 2100MHz / 3 - 1800MHz / 7 - 2600MHz / 8 - 900MHz / 20 - 800MHz I have good signal strength. I’ve tried removing SIM, turning off phone, reinserting SIM etc etc...nada Tried resetting Network settings….nada Tried ‘turn off wifi/turn on data/make a call and the connection should stay on 4G’ …… the signal stays on 4G but the call doesn’t connect. Turn on aeroplane mode/turn on wifi/turn on data/make call…. nada, as phone gives a meassage that says ‘aeroplane mode needs to be turned off to make this call’. There is no VoLTE or WiFi Calling ‘toggles’ in the Settings either, although (apparently) some devices are just set up with these enabled and so don’t have the options to turn them on/off. My J4+ doesn’t support the *#*#4636#*#* code to see the Phone Information so I can’t check the details with regards to VolTE/Wifi calling. The many websites I HAVE checked about my phone, with regards to these details, have all stated that VoLTE is enabled with this device. Honestly, I have tried EVERYTHING!! One difference I did find, when I moved to iD, was that when my SMARTY SIM was in my phone I had ‘IMS Registration Status’ under the SIM Card Status but that doesn’t seem to be present with my iD SIM 🤔 So, is this a ‘ME’ thing or an iD thing??? Does iD have to do something on their end to get the IMS registered and then again be able to see the details in the SIM Card Status? Also, when I checked the ‘Wifi Calling Approved phones’ mine wasn’t on the list. There was only the Samsung Galaxy J4. I assumed that if a device supported VoLTE it also had Wifi Calling 🤔 The most recent thing I found (which I never knew before) was in a post here on the Communith with regards to being unable to use VoLTE/WiFi Calling and that was ‘on some phones Firmware is Flashed with a particular network and certain features e.g. WiFi Calling, only work when used with that networks SIM. Some customers have Flashed their Firmware and found that things now work fine’ Has anybody had any experience with this? If so, where did you find out how to do it and did it work? I think this might be a viable solution as in my ‘CSC/Service Provider SW Ver’ details it states ‘VOD’ which is Vodafone and I am now wondering if my phones Firmware is flashed to their network?? Is this what these details mean? Is it worth doing ‘just in case’? Is the best CSC to change to ‘BTU’? (Please forgive me if I am using terms wrong in these questions as I’m not exactly ‘tech savvy’ but I hope you get the jist of what I am trying to ask.) I haven’t had a ‘working’ phone now for over 3 weeks and I just don’t have any spare money to purchase another phone. Knowing I have a VoLTE ready phone but can’t get it to work is so frustrating to the point of tears as this is sending my all ready poor mental health into a tail spin and I haven’t been able to find anyone that is willing to just take a bit of time to help me with this. So, PLEASE… can anyone help me?

I’ve change my phone. Thus, I need to transfer the eSIM from my old phone to new phone