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i would like to speak to an agent

  • August 10, 2026
  • 1 reply
  • 4 views

I would like to speak to an agent regarding my new iPhone 16 plus phone I ordered over 3 weeks ago which is due to arrive Sunday but have not received any email update about it yet and I’m quite concerned as the upfront cost has come out my bank 

1 reply

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  • iD Mobile Employee
  • August 10, 2026

Hi ​@Paige coops,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.