Community Member

i would like to speak to an agent

3 replies
55 views

I would like to speak to an agent regarding my new iPhone 16 plus phone I ordered over 3 weeks ago which is due to arrive Sunday but have not received any email update about it yet and I’m quite concerned as the upfront cost has come out my bank

K

Kwanele Z

iD Mobile Employee

Hi @Paige coops,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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N

NafeesR

New Contributor

I ordered a replacement sim I have not received it yet

Gemma M

iD Mobile Employee

Hi @NafeesR,

I'm sorry to hear that your SIM card hasn't arrived.

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.