Reconnecting a mobile number after account has been disconnected

lydial · 2025-12-05T00:12:23+00:00

Hoping you lovely people can help! I left the UK in August 2025 and allowed my ID Mobile contract to lapse as I didn’t need it abroad. The account has since been disconnected. I need my old number back but the ID Mobile online chat staff are being very unhelpful and saying that because the account is deactivated my number is irretrievable. My understanding, however, is that it has been less than 6 months therefore the number has not yet been recycled and is still available for me to use. Does anyone have any experience of this and tips on how to proceed? :) TIA x

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