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Question

server unreachable and intermittent loos of connection and data

  • May 3, 2026
  • 2 replies
  • 11 views
D
New Contributor

I'm experiencing 2 issues.

1. Server unreachable trying to call any other mobile.

2. Intermittent loss of network connection. Displaying x on signal power bars. No data and no calls during this time.

SIM has been reinstalled and tried both slots (device is a dual SIM Xiaomi redmi note 10 5g). Second SIM by Vodafone never experienced similar issues.  

Happens both at home and at my workplace. 

Any ideas or should I ask for a replacement SIM?

Thanks

    2 replies

    D
    New Contributor
    • darengr
    • Author
    • New Contributor
    • May 3, 2026

    Forgot to say, today I received two calls that were disconnected after a period of 1-2 minutes. After that the server unreachable message appeared when I tried to call back. Signal strength is 4/5 bars 5g in my area.

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Owethu M
    • iD Mobile Employee
    • May 3, 2026

    Hi ​@darengr, 

     

    Thank you for getting in touch, and I’m sorry to hear you’re experiencing these issues I understand how disruptive it is, especially when it’s affecting both calls and data.

     

    📱 Please try the following additional steps:

    1. Lock network to 4G only

    On your Xiaomi Redmi Note 10 5G:

    • Go to Settings → SIM cards & mobile networks
    • Select your iD SIM
    • Tap Preferred network type
    • Set to LTE/4G only
    • Restart your phone

    2. Manually select network

    • Settings → Mobile networks → Network operators
    • Turn off automatic selection
    • Wait for available networks and manually select your provider

    3. Reset APN settings

    • Go to Access Point Names (APN)
    • Reset to default settings
    • Restart device afterwards

    4. Test call behaviour

    • Try both outgoing and incoming calls
    • Check if calls still drop after 1–2 minutes

    Owethu

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