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Community Member
Sam92
Community Member
Nov 11, 2026 9:52 AM UTC
Question

order chase up

Hi I placed an order on Friday 6th November I received the order number but heard nothing else could you chase it up please 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 11, 2026 12:11 PM UTC

    Hi ​@Sam92,

     

    We're sorry to hear you haven't received any further updates on your order.

     

    As we aren't able to access order information through the iD Community, we'd recommend contacting our Point of Sale Team or our Customer Service Team via Live Chat for an update on the status of your order.

     

    You can contact the team here: https://www.idmobile.co.uk/live-chat 

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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