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Community Member
January 31, 2026
Solved

my iohone screen has prioblem

  • January 31, 2026
  • 3 replies
  • 16 views

My iPhone 16 screen is faulty

 

    Best answer by WelshPaul

    Take it to Apple for repair.

    3 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    January 31, 2026

    Take it to Apple for repair.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
    Gold Contributor
    February 1, 2026

    Hi ​@seizethedaypt 

    Can you add further info!

    Was this handset purchased from iD Mobile? And if so, when?

    What is the actual problem you are encountering with your phone?

    Is this the same problem???……

     

    One you give more details then someone could help direct you to the information you need!


    Good luck x



     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    February 1, 2026

    Hi ​@seizethedaypt 

    Thank you for getting in touch with us and I’m sorry to hear that you’re experiencing an issue with your iPhone 16 screen.

    To help us assist you as quickly as possible, could you please confirm whether the screen issue is physical damage (such as cracks or lines) or a fault with the display or touch responsiveness? If possible, please also let us know when the issue started and whether the phone has been dropped or exposed to liquid. Could you please let us know how long you have been in contract with us?

     

    Thank you,

    Zandile 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.