I changed my number due to harrassment . ID mobik sent me a new number and I cannot get rid of the old number in Google messages or RCS chat. I have tried toggling RCS chats to off , using airplane mode and then logging RCAlS chats back on. Also tried re staring phone several times.
Is there a way to get the new number working ?
Hi
Thank you for getting in touch, and I’m sorry to hear you’re still seeing your old number in Google Messages / RCS after changing your number. I understand how important this is, especially in cases of harassment.
RCS and Google Messages can sometimes retain the old number due to cached settings or because the RCS profile has not updated correctly on Google’s servers. I can help you get this resolved.
Please try the following steps first:
1. Update your number in Google Messages
Open Google Messages
Tap your profile icon (top right)
Go to Messages for web
Tap Settings
Tap Chat features
Tap Device phone number
If it still shows your old number, select Reset chat features
Thank you,
Zandile
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