My contract ended on the 11/12/2025 and i applied for Sim only but i went through the wrong id mobile staff members who were helping me but they tried to scam but they failed, i then went to Kingston Park Carry’s in Newcastle I told them my problem they rang the Head office in South Africa then they said they will look into the problem and I can use my old SIM card for free for 30days and they will ring me back using the 0800…phone number after 20 to 30days but until now they have not rang me.
Question
I applied for sim only the staff who were helping me were wrong people it was fraud so the matter is still being dealt with as i had to go Newcastle upon Tyne Currys to help me. In short i went through phone and Sim fraud.
+9Hi
Thank you for your message, and I’m very sorry for the trouble you’ve experienced.
To get this looked into and resolved as quickly as possible, please contact our Live Chat team on our website. They’ll be able to investigate your account and provide the next steps regarding your SIM and any outstanding issues.
We apologise for the delay and appreciate your patience.
Lamiya
+16Hi
As
https://www.idmobile.co.uk/live-chat
When you contact the Live Chat :-
Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
Good luck x
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