HiI got a contract with yourselves with device rental as it was the only way to get the device while I had another contract with another provider so the SIM card was lost I while agoI want to cancel my contract now but since I don't have access to the SIM I cannot receive the text to do it through the app

Hi I have a PAC code to swap my old sim number to this number

Can't receive caĺls from Vodafone network users since switching to ID Mobile. Checked all settings, taken SIM out and tried in other phone but still doesn't work

I applied for a one month ID mobile SIM only plan via you switch I supposedly failed could it check but the good news is I am pre-approved for a one month SIM only deal Make that make sense 😂

The content lock on my son’s phone is apparently on but he can still access inappropriate material. Why isn’t this activating? 

I’m using a Google Pixel 9a with eSim. This morning two calls from a non-contact were sent straight to voicemail without ringing. I had signal and wifi calling turned on.These calls do not appear in “missed calls” on the phone app, and did not have any notification at the time. I received texts 30 minutes later that two calls were sent to voicemail. How do I get immediate notification of a missed call?I’ve tried - getting a new eSim, resetting network settings, disabling and re-enabling voicemail.I also received a call from a different number and it rang as normal without problems.

Been with IDmobile a while, but last November I lost my mobile and so needed to order a replacement sim. Since then I’ve had problems receiving OTP’s, it seems many people have had this issue but can’t find anyone who has resolved it.can anyone help???? 

I need to activate a replacement sim

Hi I have a problem with my account, it’s says disconnected and I lost everything could you help please 

I’m trying to keep my old number but the switch over is telling me that tomorrow is out of the 30 days (it’s a new pac request so valid til end of Jan) I’ve tried numerous dates but it won’t accept it? Can’t get hold of anyone to help me

I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already.I don't know if I missed anything Please help 🙏

My sons sim has suddenly been turned off. Why? 

Hi there i filled the contract out online with the pac code etc when will my number change over? 

Hello all. Hoping for some help if possible please.I recently switched over to ID from EE and received my temporary number. I successfully ported my old number  and the correct number is showing on the sim card setting etc. however, I was told today that people I’ve been texting have been receiving messages from my temp ID number and not my actual number. I’ve tried absolutely every option on here but nothing seems to work. I am unable to edit the SIM card number,I tried turning off RCS (which just resulted in no texts sending at all) and I’ve tried taking out the sim and placing it back in etc. I am using an android phone and still having no luck. I just want my normal number, and not my temp ID one when I’m texting others  if anyone knows how to fix this I would appreciate any help. Thanks! 

I joined ID mobile through Mobiles.co.uk the other day. I was given a new ID phone number on E-Sim which i activatedYesterday, I spoke to an ID Advisor about porting my EE number across to ID Mobile. He said this was done and would happen sometime on 30/12/25 (today at time of writing this)My EE service stopped working about an hour ago but my number has not ported across to my id mobile e-sim or account.I contacted EE who confirmed the PAC was used by ID Mobile and account closed but now ID Mobile advisor cannot see any sign of the port.Surely they must have my EE number on their system somewhere as it’s been ported over according to EE?I really don’t want to lose my old number Any advise please?

I recently got a new phone with an eSIM rather than a physical SIM. Both times I have gone abroad (Spain and Ireland) I get the text saying I am in a roaming country but my phone fails to pick up a data network. The phone keeps fluctuating between “no connection” and whichever network it is trying to get on. Not only does this mean I don’t have a data connection when it is the time I most need one but trying to connect all the time drains the battery massively. Everything is fine again once I am back in the UK. Any suggestions please?

Ive finished my contract but would like to stay on I.D mobile but I dont need a new phone. I only want to have a sim only contract but struggling to find how to do so Any help would be amazingThank you 😊

Really disappointing customer services. Apparently the customer services support is now closed, despite me trying to contact them within the company stated office core hours. Apparently the porting has happened from Vodafone to my new phone with ID mobile. This is not the situation. Neither phone will make calls or receive them. I received an email to state the new service would be active from 22:00. I have taken part in numerous chat bot and customer service chats without this matter been resolved. I do not have a QR code to scan to activate the new eSIM. I was told I would receive an email once the activation was complete. That was three days ago.  I have been going round in circles for days!!

Cannot make calls

I joined iD a few months ago from O2 and started a new contract that came with an iPhone 15. I transferred my old number to my new phone and everything was fine. I then took up an offer on a second iD contract which I intended to use in a cellular iPad for emergency and occasional mobile use and went for an e-sim. I left O2 because I couldn't administer all three of my accounts under one but I can't add the iPad e-sim to my account because an iPad can't receive the SMS required to add the sim to my account.  I contacted online help and they suggested I convert the iPad e-sim to a physical e-sim, put it in a phone, get the SMS to add to my account and then swap it back to the iPad - makes total sense and I said go for it.However, they keep sending me  (FOUR times now) a physical sim for my original account (iPhone 15) and not the second account that is still active as an e-sim on my iPad and still not added to my account. They deactivated my original

I was told my old number would transfer today but It has not happened

i am not receiving rcs messages, sender is getting a notification that i am offline. what is the issue?

I’ve bought a new phone . Do I need a new eSIM or is there a way to transfer the old one ? I want to keep same number and plan 

I got a new ESIM Iphone set up the eSIM and have everything sorted. I now want to keep my old ID mobile number using a PAC.  But every time I fill it in with the correct information I get an error message (as seen in photo below!) it’s very frustrating as I’m filling everything in correctly! 

Number hasn't transferred to new sim.