Your Phone & SIM.

Contract information. Your Pay Monthly Agreement Price Equipment: Apple iPhone 14 128GB Blue Monthly cost: £28 99 (incl. VAT) Upfront cost: £0.00 (incl. VAT) Monthly price will increase from £28,99 to: £30.49 From your April 2026 bill Bill cap: No bill cap Plan features: Data Rollover, Roaming, 5G Roaming cap: 30GB Roaming data limit Contract length: 24 Months ( LETTER DELIVERED WITHOUT THE PHONE ) WHY ?

Could someone tell me if the SMS will be delivered or lost in the following scenario please? SIM card for number 07123456789 removed from phone SMS sent to number 07123456789 07123456789 ported to a new provider on a new SIM New SIM for number 07123456789 entered into phone and phone turned on

I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already. I don't know if I missed anything Please help 🙏

Hello, I’ve recently got a new iPhone which I need to add my eSIM but I need a qr code to reactivate. I can’t access my account through the app as I never added it and it needs to send me a confirmation code to my mobile number (which I currently don’t have access to). Is there a way that I can receive the qr code to set up the eSIM via email? thanks in advance

If I change to a ID simcard will all the apps ,phone numbers emails etc stay in place if I retain my number ?

I am unable to make or receive calls, when doing so there is no ringing and message network busy pops up, when others are calling me the phone rings out and goes to voicemail. I don't get notifications for voice mail to to say I've had missed calls. I am still able to send and receive text messages provided there is WiFi internet available. I have followed the steps on the help pages but still nothing. My phone is 4g compatable being a balckview wave 6c This problem has occured in the last 2days Help please, do I need a new SIM card? Or is there something else

Hi, My phone will not receive or ring out - It's not a signal issue. It then says 'Not Registered on network’ What is happening? Regards, Andrew

Hi, Anyone else having issues dialling 159 on ID Mobile? For those unfamiliar, 159 is the national hotline that's meant to make it easy to report fraud and cybercrime directly to your bank. Whenever I try to dial it from my mobile, I just get a three note tone suggesting the number isn't available. It's a bit puzzling, and I was wondering if anyone else has experienced this, or if there's something I might be missing. Any help or insights would be much appreciated. Cheers!

Why does my new iPhone 16 keep saying message failed to send whenever I text an android phone but on apple it’s fine ?

I’ve had my new phone for a month. I don’t have a normal SIM, just an eSIM. Is it normal that, whenever I power my phone on, do I get a message that says “Tap to update SIM info. This will check for new and removed SIMs. eSIM 1 will disconnect for a few seconds while your SIMs are updated”.

I went to Spain last week and used an airalo esim. Now my ID physical sim won't work. Do i need a new sim or can ID get mine going again

Hello. Due to ID being unable/ unwilling to offer a 6 year customer the same deal as a new one I am doing a triangle number port. My number from old SIM was ported to a Three PAYG sim on Tuesday. I have requested my PAC from Three today however when I try to move back to ID they are saying its a same network switch. How long does it take ID to delete the old number from their system?

Hi - I have seen at least one other person have this problem and there is no satisfactory answer on the community. My verified by visa payments from my phone are all being declined and the bank says it’s because the phone switch to ID has not been done properly. Thanks for any help as this is really turning into a problem for me. Visa are declining every payment. Cheers

My beloved old ASUS phablet has started malfunctioning and not working in some areas with the change to G4. It can’t upgrade to G4. I have since ordered a new phone and that has arrived. How do I transfer my phone number (with account) to this new phone? Guidance would be much appreciated. Diolch/Thanks

I have tried to transfer my old phone number to iD mobile but for some reason on settings it is saying that my phone is still registered to the temporary iD mobile number even though I received the confirmation message that it had been switched. Also when I message people they receive a message from both the temporary number and my old number.

I recently had my phone stolen while abroad. On arrival back to the UK I got myself a replacement sim from Currys and activated it. Despite receiving a text saying my line is active, and also having 5G and mobile network coverage, my phone only works on Wi-Fi. I am unable to make/receive calls and text messages, and my data does not work. I cannot get hold of ID due to their chat system constantly being down. I have tried restarting phone / resetting network setting ect but nothing works. It’s now been over 24 hours.

My SIM card doesn’t work

How do I switch my number over to id as I used a pac code

Just joined ID from EE, transferred my number in the normal way with the PAC code. I'm getting phone calls to my new SIM with my old number as expected, but SMS text messages still go to my OLD SIM even tho it says that is has no service and should be deactivated. My new ID SIM make calls from my old number as expected but sends SMS messages from the number it started with, which should be dead and buried now. Can anyone help? Will it just sort itself out in time? Thanks, Alex

Hi Tried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !). Moved to ID Mobile and had old number ported over. This happenend on Tuesday but it hasnt worked properly. My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything. If you try and call my number it says ‘number not recognised’ or ‘not in service’. Anyone had this and got any idea what to do ? Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone). Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks

Just recently signed up to iD mobile, switching from EE. Wanted to keep my number so went through the steps of transferring it over and I received a text today to say the switch had gone through. However I’ve just had a look on my device info on my Apple account and it’s still showing my new phone number for my new phone and my old number on my old phone. How do I go about changing this? Do I need to activate my SIM card? Should I have done that? I’m receiving all messages and calls on my new phone and have signal. The new number is also showing on my ‘sign in & security’, how do I get rid of this and it’s obviously not being used now that I’ve transferred my old number across. TIA

I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered. I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?

Tried Live Chat from 9am to 7pm and always unavailable. Useless!!

I purchased two contracts on the same day in the week. But they were being delivered on different days to 2 different addresses I received one QR code for the phone that was shipped and delivered first. And so this was added to the phone yesterday when it was delivered however it turns out this QR code was in fact for the second phone which was delivered today. I still do not have a QR code sent for the other. I tried ordering a replacement sim online but the number that's linked is the wrong sim so I'm in a pickle here I have removed the esim of the first phone and now I can't get in touch with anyone from customer service. I wish I had the physical sims. That was simple

Hi, I transferred my number from GiffGaff 2 months ago. But still some of my friends see a ID number when I call them. I tried different way that suggested on the website. I tried to chat with customer service but couldn't connect and get help Please let me know how I can solve it