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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,010 Topics
  • 3,778 Replies
1011 Topics
J
Community Member
asked inYour Phone & SIM.
SIM activation
I've received my new phone, it should have had a esim qr code but that didn't arrive, I was advised to go into Currys and pick up a physical SIM. I have but now I've no idea how to activate the SIM as I've no number for the SIM
20
J
R
New
 Contributor
asked inYour Phone & SIM.
where is my new phone
My new phone has been sent back to curry and I have had no communication on when it is goi g to be delivered
62
R
D
Active Contributor
asked inYour Phone & SIM.
PLESE HELP, Cannot recieve calls or texts after moving to ID. making calls and texts are fine, help anyone, tried everything
Cannot receive calls or texts after moving from lebara, making calls and texts works, i have tried all the supports but nothing works, this is so urgent, ca not believe this is happening, to good to be true.… Please help, like i said ive tried everything stated in the help sections..
8110
Matthew T
M
Community Member
asked inYour Phone & SIM.
buying a pay monthly phone on ID, but already have an ID contract
Looking to buy a pay monthly phone on mobiles.co.uk with an ID tariff, currently have a ID sim (sim only, 1 month rolling contract) in a phone that’s having problems, hence the change. New phone will have a new number, so will it be straightforward getting my existing phone number ported to the new sim? Normally its just a pac code request, is it any different when its ID to ID? All help appreciated.
11
A
R
Community Member
posted inYour Phone & SIM.
number hasn’t transferred on nominated day
My old number was scheduled to transfer today but it hasn’t. Please help.
31
A
Jamie Sherry
New
 Contributor
asked inYour Phone & SIM.
. im unable to remove my sim from old device
I've received My upgrade. Gone to switch over and can't remove the sim from old device its stuck.. could I have a replacement sim sent out please Thanks
61
Tyler
M
Active Contributor
asked inYour Phone & SIM.
phone wont make or take calls
Hello, Please I need help! My phone won't allow me to make phone calls, says it cant connect. My text and data still work. This has been an issue since February when I got a new phone and used same sim card. I have a Samsung phone. My settings say my mobile network state is disconnected. How do I get connected?
10319
Tyler
K
New
 Contributor
asked inYour Phone & SIM.
i have had confirmation email contract summary no information saynig not accepted if you get a contract summary does that mean you are accepted
586
Tyler
B
Active Contributor
posted inYour Phone & SIM.
my esim wont activate
my esim wont activate it just says contact id ive only judt mansged to resend a link to try after a week its beginging to get long a week its redicuculas if no one helps me fix my issues im changing network because tjis is rediculas
3513
Tyler
D
Community Member
posted inYour Phone & SIM.
i cant use my data
I can't use my data
2710
Tyler
S
Active Contributor
asked inYour Phone & SIM.
QR code for ESIM
Ive had my phone back after repair can i please have QR code for my esim. Sukhjitbirha6@gmail.com is email and username.
123
Tyler
Sadia Moaeed
Active Contributor
asked inYour Phone & SIM.
software up date
iOS software update . do you update software updates
41
Tyler
NiccyNoodle
Community Member
posted inYour Phone & SIM.
sim card stopped working in phone
I’m trying to find live chat so I can speak to somebody about my SIM card not working. I’ve cleaned it, reset the network settings and nothings working. My phone has been in the repair shops over the years so I’m not sure if it could have something to do with that or just that I might need a replacement sim ? I tried using the SIM card in my sisters phone and it worked perfectly in her phone so it could be the phone?
1194
Tyler
Ady2211
Community Member
asked inYour Phone & SIM.
Mr Aiden henson
Activate my sim card
21
Tyler
Grahamh369
Community Member
asked inYour Phone & SIM.
Bill
I’ve just received a final demand for a bill but i pay every month by direct debit
31
Tyler
I
Community Member
asked inYour Phone & SIM.
PUK code required
Need a PUK code as sim is locked after an Apple software upgrade
1375
A
B
Active Contributor
posted inYour Phone & SIM.
esim
my app wont resend a esim request as the one it sssnt 5 days ago wont work
101
A
A
Community Member
asked inYour Phone & SIM.
Early upgrade
Hi - I am on a sim only monthly plan, my contract doesn’t end until 2027 but there is the option to upgrade on the 10th July. My phone has died and I was wondering if I could upgrade sooner please? If not can I transfer my sim only plan to a different mobile number? Thanks
41
A
Tom Sears
New
 Contributor
asked inYour Phone & SIM.
Port Delayed, Support not helping
My port-in from Lebara to ID Mobile was scheduled for the 24/06, but did not take place. My old Lebara SIM has stopped working as Lebara say they have ported the number over so I cannot recieve any 2 factor texts to get into my bank accounts. ID mobile support has been no help and keeps saying it’ll happen by 10pm that evening, but come that time, still no working phone. Support is now saying to wait for a phone call in 2 days, well, 2 days have passed and no one has been in touch. I’m going round in circles on the live chat, does anyone have a number I can call, as I can’t see any other way to get this resolved?
243
Tyler
P
Active Contributor
posted inYour Phone & SIM.
5G on OPPO Reno 4 Pro 5G
Please can you give me an update on 5G support on this device. This phone does work on 5G, just not with ID Mobile.
20427
Tyler
J
New
 Contributor
asked inYour Phone & SIM.
Split Port - still not receiving calls or texts after 6 days
Customer Support keep telling me that my Split Port problem is being escalated, but no one ever comes back to me with any information! So frustrating. CS and Technoical team seem to have done nothing for 6 days, apart from offer me £20 compensation. I can’t use any of my banking apps or anything that needs 2FA by SMS, so compensation is irrelevant. I just need to be able to receive calls and texts. IT CAN’T BE THAT HARD!! I’ll be cancelling my contract if it’s not resolved in the next day or so, beacuse I’ve had enough...
121
Tyler
H
Active Contributor
asked inYour Phone & SIM.
esim
Good morning i got my daughter a esim as it said her phone was compatible with them, but since having it she doesn't get signal unless she's in the house i did read somewhere that they were best used for data. Can I change to a physical sim?
396
Tyler
L
Community Member
posted inYour Phone & SIM.
no connection
I’ve been away in the Lake District I couldn’t use my internet at all unless connected to a WiFi or connected to someone else’s phone… unable to make any whatzapp phone calls when I had “full signal and 4g not internet. I’ve been out on a walking holiday and couldn’t connect to call or to the internet to check gps, absolutely nothing… pretty annoyed with this now. I’ve done the usual reboot steps multiple times.
111
Tyler
J
Community Member
asked inYour Phone & SIM.
Emergency Calls only in the last week
Hi, I've got an emergency calls only message on my phone. Bills are always paid with direct debit and the coverage for the area is 99%. It's been working fine for the last year or so. What is the issue?
262
Tyler
S
New
 Contributor
asked inYour Phone & SIM.
split number port issue urgent
I am not receiving texts so cannot use apps with 2 step verification. Please help
113
Siân
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