Your Phone & SIM.

My SIM decided to not always.go into emergency calls with no internet. I paid my bills and it says working but it has been down for a few days. What can I do?

I haven't received any confirmation of my order at all but have had money taken out of my account

I joined id mobile in September and I now seem to have x2 numbers coming up on my sim…. people I message are receiving texts off me from both numbers but there is no consistency when it comes to which number they will receive anything from. Separately, it seems I am having issues receiving texts and calls through as I’m only sometimes able to receive them. I’m not having any luck with your chat option as it isn’t understanding the issue / questions that I’m raising. Can anyone help with this?

Hi Im not receiving text messages on my Samsung 25, I've done everything I've read on the site. If I change to RCS chst it appears to work fine. Once I turn RCS off, they receive my text but I don't receive anything back

When setting up my phone I used the QR code and thought the eSIM worked. It clearly hasn’t and as it was a one time code I can’t reuse. How do I now get this fixed as I can’t use my number. Can I now be sent a SIM card. I really wish I hadn’t clicked that now

Can I cancel my SIM plan but still pay for my phone? I started my contract six months ago, but I have had problems with a bad signal all the time. I just want to cancel my plan and move to a different network, but I want to keep paying for my phone.

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside. My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

Hi I used my PAC code from previous provider to keep my old number for my new ID sim. The switch in mobile number hasn’t happened yet, I provided the details last week

Hi

I’ve just purchased a new phone & contract. I’m wondering when the first bill will come through for my contract? When the sim is activated? When the phone is delivered? Etc etc

I joined id mobile a little over a week ago, ported my old number across and that's when the issues started. I haven't been able to receive calls or txt messages since the port was "successful". I can make outgoing calls, my ported number displays on the receiving phone. I can send texts but the id mobile issued number displays. This is clearly a porting issue but I've spent days being messed around by the"technical support chat" who keep repeating the same steps, customer support lines that don't pick up the phone a total of 14 hours on hold so far! I did on one occasion get told this was going to be escalated to the technical team and would be in touch within 48 hours but that has been and gone with no resolution in site. You have 24 hours left to resolve it or I'm going to use the 14 day cooling off clause to cancel this contract before that opportunity expires. I need to be able to receive calls as a matter of urgency, I am a primary contact for a 95 year olds lifeline.

I started a contract with ID mobile about 6 weeks ago and used a PAC code to transfer my old number. Yesterday, my number reverted back to the original ID mobile number I was assigned. Please could you change my number back to the number I requested.

Hi all, Cant seem to find the answer to this. Would love some help here :) I have an eSim from ID Mobile, and am now switching phones (Iphone 13 to Iphone 16). How can I get my eSim on teh new phone? TIA

Hi all, I've realised both of my Samsung galaxies aren't receiving sms messages off varying people, nothing has changed on both our phones (my son has my other) that we are aware of, and have a few signal bars. I've tried airplane off/on, restarting the phone, looked through settings and am still stuck so if anyone can help then that would be great. We can still receive calls from the people who have messaged us if that matters.

Hi, The charging cable I received with the new IPhone 16 is not working, I have tried different chargers and when change the cable the phone charges correctly. There is no sign of damage on the cable !

My phone plays media etc no problem, but microphone doesn't pick up sounds. This makes Gemini no use, or the recorder function. This is a fairly recent problem as it used to work fine.

Why am I not receiving my texts and why can't I make phonecalls havnt been able to for a few hours now 😫

I have been trying to activate my eSIM with iD Mobile since March 16th, and it has been nothing short of a nightmare. Every time I attempt activation, I receive the same frustrating error message: "No registered network." Despite multiple attempts and troubleshooting, I am still unable to use the service that I am paying for. One of the most infuriating aspects of iD Mobile's service is their lack of a physical customer support number. The only way to get assistance is through their live chat, which, unfortunately, is far from helpful. Every time I contacted customer service, they assured me that my issue had been escalated and that it would be resolved within 48 hours by their so-called "next-level IT team." Yet, days have passed, and nothing has changed. The same issue persists, and their empty promises continue. This raises a serious question: What kind of service is iD Mobile providing? They have no problem taking your money, but when it comes to delivering actual service, they fai

Hi, i was having issues with not getting activation codes on my ID mobile number this happened 4 months after switching to ID mobile. I deleted my esim and requested a new one. When i got the new esim it didnt get activated. Since then i have tried 2 replacement esims. Those didnt work, i contacted customer support who i dont think have any clue how to sort this issue. I was told by the first person to get a physical sim which i did but didnt work, second one told me to block my sim and come back an hour after, the third one said my sim is activated and wait for an hour. Its been 8 hours now. I do not know what kind of service is this. I am amazed that this company has survived this long

My daughter’s phone number switched from ee to ID with contract and new phone. The phone has no mobile reception and I don’t think the eSIM has been activated. She can only connect to Wi-Fi. Please help Rebecca Yaxley

Ever since I have switched my mobile phone contract to my ID mobile account I have been having issues with my new sim. This is because when I signed up for the new contract I forget to kept my old mobile number and was given a new one. Once I had realised this error I contacted ID mobile to have it changed to my old number but this was not converted properly and I have been issues with this ever since that have recently worsened. For months whenever I ever send I text message through my old number it although it actually delievers states Message Send Failure. This also caused issue since the ID Mobile phone app recognises my old number as my current number but phone settings recognises my new number as my mobile number. Recently starting a few days ago because I appear to exist in some phantom mobile zone I have been unable to recieve mobile texts through my old number yet still recieve calls through it and when I text through my new mobile number it still states Message Send Failure a

I’ve just upgraded to a new eSIM after having a physical sim for a number of years. How do I port my old number over and cancel the old physical sim? I have an Samsung S21 Ultra.

Hi everyone! Had my ID SIM for a few months and ported my old number. Yesterday, I set up voicemail and since then, contacts are asking me, 'Who's this?' when I send text messages. My number appears to have reverted back to what must be the original SIM one. Followed instructions re network settings, etc; but still giving out an incorrect number on text messages. Is there a quick fix to this? Thanks!

Hi, I requested a replacement eSIM and it says it was sent but I’ve not received it as yet and it’s been around 4 hours?

Hi Tried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !). Moved to ID Mobile and had old number ported over. This happenend on Tuesday but it hasnt worked properly. My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything. If you try and call my number it says ‘number not recognised’ or ‘not in service’. Anyone had this and got any idea what to do ? Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone). Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks