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Question

sim only upgrade..my nimber changed

  • June 21, 2026
  • 1 reply
  • 3 views
R
Community Member

I've been with id mobile for 3 or 4 years on a.monthly phone now...no problems at all.

However I have just upgraded a few days ago but for the first time on sim only…

I've received a new sim card...i installed it yesterday...but it has changed my number ive has for 20 odd years which I was not about and will be very bad news for me and all the contacts I have...ive looked into this on you app and the sms texts you sent yesterday on switching over...it says I need a PAC number to keep my old number....please help asap!

Russell Killigrew

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 22, 2026

    Hi ​@Rissole61,

     

    We're really sorry to hear this has happened, especially when you've had your number for so many years.

     

    From what you've described, it sounds like a new plan may have been taken out rather than an upgrade, which would explain why you've been sent a new number instead of keeping your existing one, we’ll need to arrange a return for the new plan so that you can upgrade accordingly.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select Private Messages.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

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