Hi ​@Darrellsedgwick89, 

Thank you for reaching out.

We’re sorry to hear that you have been experiencing issues with your service since around 1pm today. We understand how frustrating this must be, especially as your handset is still showing signal bars but you are unable to use the service.

As you have already tried some troubleshooting, please also try the following steps:

• Restart your handset.
• Turn Airplane Mode ON for 60 seconds, then turn it back OFF.
• Remove and reinsert your SIM card (if applicable).
• Check that your handset is connected to the correct network:
  • Go to Network Operators
  • Turn Automatic Selection OFF
  • Allow available networks to load
  • Select iD Mobile / Three UK manually
  • Turn Automatic Selection back ON

We would also recommend checking your network mode and setting your handset to 4G only, as this can sometimes help restore a more stable connection:

For iPhone:

1. Open Settings
2. Select Mobile Service
3. Tap Voice & Data
4. Select 4G

For Android:

1. Open Settings
2. Select Connections or Mobile Networks
3. Tap Network Mode
4. Select LTE/4G Only

Owethu