Community Member

i bought a new phone which was supposed to come with an ipad which i havent recejves

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Hello, i recently bought a new deal wkth a samsung A57 which was supposed to come with a ipad/tablet but i have only receieves the phone if u could look into it. Thanks

Lamiya C

iD Mobile Employee

Hi @Kealanmulcahy96,

I understand how disappointing it must be to be missing the free tablet offer.

In most cases, promotional gifts like a tablet are sent separately from the handset, and can sometimes arrive a little later once the order and activation have been fully processed.

Please check the following:
Your order confirmation email for details of the tablet promotion and dispatch timeframe
Any separate tracking emails (the tablet is often shipped separately via courier or claim process)
Your spam/junk folder, in case the dispatch email has gone there

Lamiya

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