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Community Member
June 20, 2026

i bought a new phone and i need help tranferring my old number to my new phone

  • June 20, 2026
  • 2 replies
  • 34 views

I bought a new phone and I need help transferring my old number to my new phone 

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    June 20, 2026

    Hi ​@Khairasingh 

    As long as the new phone is supported by iD Mobile then it is just a case of swapping your iD Mobile SIM card from your old phone to the new one.
     


    If you are asking because you want to transfer an ESim:-
     

    To get a replacement eSIM, follow these steps:

    1.     Log in to your account with the iD Mobile App or my.idmobile.co.uk and click on Plan.
    2.     Go to SIM & Phone Management > Request a replacement SIM or eSIM.
    3.     Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM. 


    If you need any further help then let us know what make/model the new phone is and what problem(s) you are encountering and I’m sure someone will be able to help you.

    Good luck x 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    June 22, 2026

    Hi ​@Khairasingh 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.