Hi ​@Khairasingh 

As long as the new phone is supported by iD Mobile then it is just a case of swapping your iD Mobile SIM card from your old phone to the new one.
 

If you are asking because you want to transfer an ESim:-
 

To get a replacement eSIM, follow these steps:

1.     Log in to your account with the iD Mobile App or my.idmobile.co.uk and click on Plan.
2.     Go to SIM & Phone Management > Request a replacement SIM or eSIM.
3.     Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM. 

If you need any further help then let us know what make/model the new phone is and what problem(s) you are encountering and I’m sure someone will be able to help you.

Good luck x 

 

Hi ​@Khairasingh 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team