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PAC CODE ERROR

  • January 30, 2026
  • 4 replies
  • 29 views

I have been told that my PAC code was successful but when I call my friends it still shows as my ID mobile number given and not the one from my PAC code. How can this be resolved? eSim 

Best answer by Owethu M

Hi ​@Mrytle 

I do apologise that the incorrect number is showing when placing a call. 

For iPhone: 

  • Please go to Settings> Phone> My Number.
  • Please change it to the number you wish to keep. It might not allow to change or save immediately.
  • If you are still unable to save the number, please open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.

For android:

Settings > About Phone or About Device > Status > My phone number.  Some Android phones will have SIM or SIM card status listed within Status.  This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app:  Open the Messages app.  Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card.  Tap OK.    If still have issue, remove the SIM and reboot the device.  Then re-insert the SIM and check if its updated the correct port number in Phone settings.    Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.

-Owethu

4 replies

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • January 30, 2026

Hi ​@Mrytle 

I do apologise that the incorrect number is showing when placing a call. 

For iPhone: 

  • Please go to Settings> Phone> My Number.
  • Please change it to the number you wish to keep. It might not allow to change or save immediately.
  • If you are still unable to save the number, please open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.

For android:

Settings > About Phone or About Device > Status > My phone number.  Some Android phones will have SIM or SIM card status listed within Status.  This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app:  Open the Messages app.  Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card.  Tap OK.    If still have issue, remove the SIM and reboot the device.  Then re-insert the SIM and check if its updated the correct port number in Phone settings.    Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.

-Owethu


  • Author
  • New Contributor
  • January 31, 2026

Calls are coming through on my correct number but text messages arent


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  • iD Mobile Employee
  • February 1, 2026

Hi ​@Mrytle 

Thank you for getting in touch with us. I am so sorry that text messages still showing wrong number try the SIM once in different device and see while sending text does it shows temporary number or port number.

 

Thank you,

Zandile 


  • Author
  • New Contributor
  • February 1, 2026

It's an esim