PAC CODE ERROR

6 replies
215 views

I have been told that my PAC code was successful but when I call my friends it still shows as my ID mobile number given and not the one from my PAC code. How can this be resolved? eSim

call issue

Owethu MAnswer

iD Mobile Employee

Hi @Mrytle

I do apologise that the incorrect number is showing when placing a call.

For iPhone:

Please go to Settings> Phone> My Number.
Please change it to the number you wish to keep. It might not allow to change or save immediately.
If you are still unable to save the number, please open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.

For android:

Settings > About Phone or About Device > Status > My phone number. Some Android phones will have SIM or SIM card status listed within Status. This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app: Open the Messages app. Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card. Tap OK. If still have issue, remove the SIM and reboot the device. Then re-insert the SIM and check if its updated the correct port number in Phone settings. Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.

-Owethu

Owethu MAnswer

iD Mobile Employee

Hi @Mrytle

I do apologise that the incorrect number is showing when placing a call.

For iPhone:

Please go to Settings> Phone> My Number.
Please change it to the number you wish to keep. It might not allow to change or save immediately.
If you are still unable to save the number, please open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.

For android:

Settings > About Phone or About Device > Status > My phone number. Some Android phones will have SIM or SIM card status listed within Status. This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app: Open the Messages app. Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card. Tap OK. If still have issue, remove the SIM and reboot the device. Then re-insert the SIM and check if its updated the correct port number in Phone settings. Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.

-Owethu

M

MrytleAuthor

New Contributor

Calls are coming through on my correct number but text messages arent

Zandile M

iD Mobile Employee

Hi @Mrytle

Thank you for getting in touch with us. I am so sorry that text messages still showing wrong number try the SIM once in different device and see while sending text does it shows temporary number or port number.

Thank you,

Zandile

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MrytleAuthor

New Contributor

It's an esim

L

Lilymegan

New Contributor

No calls are coming through. I’ve received a message from Three on my old number. I have my new sim in the phone I’m using now which is id mobile. Nothing is working when I try to make calls. And on the login page it’s showing as the temporary number not my actual number I transferred. What do I do ???