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Question

i am unable to use imessage since you transferred the PAC code

  • June 17, 2026
  • 6 replies
  • 35 views
R
New Contributor

Hi, you transferred my number over to my new phone yesterday via pack code, I am able to make calls and receive, but all my messages are still going to my old phone and if I send an iMessage it’s sending from my email, I did call you yesterday and got no help, I have contacted apple who have advised the issue is with you. I have followed every step on ur website and the steps from apple and all I get is a “IMessage activation, ab error occurred during activation”.

1. Is sending international / premium / short code SMS enabled?

2. Is there any block on outgoing messages to numbers starting +44, +1 or 5‑digit codes?
Apple uses these to register my number — if they’re blocked, iMessage will never work.”

    6 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • June 17, 2026

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • Rachel007
    • Author
    • New Contributor
    • June 17, 2026

    As I said in my previous post, I have tried all the steps you sent me and none have worked. I  am receiving calls and can make calls but I can’t send any messages or receive as they are going to my old phone so I will ask again. 
     

    I’m getting an error trying to activate iMessage on my iPhone — it keeps buffering or saying failed. Apple uses a special short-code/activation SMS to register my number. Can you please check and enable 3 things on my account:

    1. ✅ Allow sending/receiving short codes & premium messages

    2. ✅ Enable international SMS / outgoing texts to +447786205094 (Apple’s UK activation number)

    3. ✅ Remove any blocks on incoming/outgoing service messages

    I’ve already reset network settings, date/time, and restarted my phone — so it’s definitely a setting on your end. 

     

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • June 17, 2026

    Check your premium bar is switched off in manage your iD settings. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • June 17, 2026

    Hi ​@Rachel007 

     

    Are you still experiencing the issues?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • Rachel007
    • Author
    • New Contributor
    • June 17, 2026

    Any help would be appreciated as this is just a pain 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+12
    • Gemma M
    • iD Mobile Employee
    • June 18, 2026

    Hi ​@Rachel007,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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