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New Contributor
June 17, 2026
Question

phone gone in for repair, can i get a tempory esim?

  • June 17, 2026
  • 3 replies
  • 33 views

My phone has gone in for repair and may take a week to come back out. In the meantime, is there a way to get a temporarily eSIM so I can still receive messages?

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 19, 2026

    Hi ​@meowzer,

     

    Thank you for getting in touch, and I’m sorry your phone is away for repair. I understand how inconvenient that must be.

    Yes, in some cases you can request a replacement eSIM, depending on your device and account setup.

     

    Please try this in the iD Mobile app:
    Open the iD Mobile app
    Go to Account / SIM settings
    Select Replace SIM / Get eSIM
    Follow the steps to generate a new eSIM QR code
    Scan the QR code on your spare device (if available)

     

    If you don’t have access to a second device, you may also be able to use SIM swap to a physical replacement SIM, which can be collected from a store or ordered for delivery.

     

    Lamiya

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    meowzerAuthor
    New Contributor
    June 19, 2026

    Thanks for the reply. I’ve tried this but don’t have access to my old number, yet when I try to use Live Chat, it doesn’t work. Live Chat simply won’t come up.

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 22, 2026

    Hi ​@meowzer

     

    I do apologise however you would need to contact Live Chat or send a direct message via our social media platforms to get a replacement eSIM. 


    Owethu