phone gone in for repair, can i get a tempory esim?

3 replies
38 views

My phone has gone in for repair and may take a week to come back out. In the meantime, is there a way to get a temporarily eSIM so I can still receive messages?

Lamiya C

iD Mobile Employee

Hi @meowzer,

Thank you for getting in touch, and I’m sorry your phone is away for repair. I understand how inconvenient that must be.

Yes, in some cases you can request a replacement eSIM, depending on your device and account setup.

Please try this in the iD Mobile app:
Open the iD Mobile app
Go to Account / SIM settings
Select Replace SIM / Get eSIM
Follow the steps to generate a new eSIM QR code
Scan the QR code on your spare device (if available)

If you don’t have access to a second device, you may also be able to use SIM swap to a physical replacement SIM, which can be collected from a store or ordered for delivery.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

meowzerAuthor

New Contributor

Thanks for the reply. I’ve tried this but don’t have access to my old number, yet when I try to use Live Chat, it doesn’t work. Live Chat simply won’t come up.