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Community Member
June 17, 2026

new iphone 17 pro battery issues

  • June 17, 2026
  • 3 replies
  • 21 views

I have only been with is mobile about 6 months and my new phone is already having battery issues… what do I do?

    3 replies

    New Contributor
    June 17, 2026

    I have not been able to get into my app . I have spoken to not chat about 5 times still no help .

    ask to change my password and I don’t receive my onetime passcode .

    I have deleted the app and tried to set up a new account. Still no code 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 18, 2026

    Hi ​@Imbas78,

     

    We're sorry to hear you're having an issue with your new iPhone 17 Pro Max.

     

    As the device is covered by the manufacturer's warranty, we'd recommend contacting Apple directly so they can assess the handset. They'll be able to run diagnostics and, if they determine there's a fault with the battery, advise you on the next steps under the warranty.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 18, 2026

    Hi ​@Happynan,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.