I have not been able to get into my app . I have spoken to not chat about 5 times still no help .

ask to change my password and I don’t receive my onetime passcode .

I have deleted the app and tried to set up a new account. Still no code 

Hi ​@Imbas78,

We're sorry to hear you're having an issue with your new iPhone 17 Pro Max.

As the device is covered by the manufacturer's warranty, we'd recommend contacting Apple directly so they can assess the handset. They'll be able to run diagnostics and, if they determine there's a fault with the battery, advise you on the next steps under the warranty.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@Happynan,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team