Hi ​@Cem_24,

Thanks for getting in touch, and I’m sorry for the confusion. I understand how frustrating it is when you think a transfer has completed but both contracts are still active.

Please note:

We can only confirm the status of your iD Mobile contract. If you have already requested a PAC code, the number transfer will only complete once your previous network (Vodafone) has successfully processed it.

What to do next:
Contact Vodafone directly to confirm whether they have received and completed your PAC request
Check with them if your old contract has been fully cancelled or is still active
Make sure the number port has fully completed (you should receive a confirmation text when done)

For your iD Mobile account:
Your contract will remain active until the number port completes or you request cancellation
Once the port is successful, your iD line will automatically close

Lamiya

Hi, But we completed the PAC code when placing the order with ID mobile. I requested the change over for the same day as the new phone would be set up? Here we are 72 hours later still waiting??? 

Hi ​@TomJames 56.

Thank you for your post. I’m sorry to hear that your number transfer is still pending 72 hours after you expected it to go through.

Please could you contact us directly via https://www.idmobile.co.uk/live-chat, so our team can check the exact date your transfer was scheduled for and see what’s causing the delay.

Thanks,

Marquerita

The iD Mobile Team