eSim replacement for physical sim thats broken

Forum|Forum|2 months ago
June 17, 2026
3 replies
63 views

my sim isn't working and i am trying to order a replacement esim

when i try to order the replacement you are trying to text me a confirmation code, which wont work as my sim isnt working

can you help please?

Best answer by Owethu M

Hi @Beadingcrafty,

Thank you for reaching out.

We're sorry to hear you've had difficulty getting through to our Live Chat team, and we understand how frustrating this must be.

If the virtual assistant isn't connecting you to an advisor, please keep replying with "I want to speak to an agent" or similar. This should prompt the chatbot to transfer you to a member of our team.

If you're still unable to get through, you can also send us a direct message via our official Facebook or Instagram pages, where one of our advisors will be happy to assist you with arranging a replacement eSIM or discussing the option of a physical SIM card.

We apologise again for the inconvenience caused.

Owethu

Gemma M

iD Mobile Employee

Hi @RedPandaAlpha,

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

Beadingcrafty

New Contributor

Your live chat didn't help with ordering a replacement eSim..answers generic questions not how to order a replacement esim without starting a new plan..can you just send me a physical SIM card ..not very environmentally friendly but at least I know where I stake..

Owethu MAnswer