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Question

eSim replacement for physical sim thats broken

  • June 17, 2026
  • 1 reply
  • 5 views
RedPandaAlpha
Community Member

my sim isn't working and i am trying to order a replacement esim

when i try to order the replacement you are trying to text me a confirmation code, which wont work as my sim isnt working

 

can you help please?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 19, 2026

    Hi ​@RedPandaAlpha,

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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