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Question

esim on new device problem

  • June 20, 2026
  • 1 reply
  • 5 views
M
Community Member

I have changed my phone and was previously using an esim.  I thought I'd transferred it to my new device but it doesnt seem to have registered and I'm concerned I'm missing important work calls. I have logged WhatsApp business on the new device fine and this is linked to this esim number, but I don't seem to be receiving normal calls via it. 

 

How do I resolve this please? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 22, 2026

    Hi ​@mps79,

     

    I am so sorry to hear of the issues with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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