esim on new device problem

Forum|Forum|2 months ago
June 20, 2026
1 reply
12 views

I have changed my phone and was previously using an esim. I thought I'd transferred it to my new device but it doesnt seem to have registered and I'm concerned I'm missing important work calls. I have logged WhatsApp business on the new device fine and this is linked to this esim number, but I don't seem to be receiving normal calls via it.

How do I resolve this please?

Gemma M

iD Mobile Employee

Hi @mps79,

I am so sorry to hear of the issues with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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