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Community Member
January 23, 2026
Question

i cannot receive calls from other networks

  • January 23, 2026
  • 1 reply
  • 26 views

I seem to be unable to receive calls from other networks.

    1 reply

    iD Mobile Employee
    January 23, 2026

    Hi ​@smithjp_uk 

    Thank you for getting in touch with us. I am so sorry to hear that you are facing this issue.

    Please use the following link to check the coverage in your area:
     https://www.idmobile.co.uk/help-and-advice/coverage
    or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

    Or try to reinsert your SIM or try your SIM in another phone. This will determine whether the issue is with handset its SIM card itself.

    If the issue persists, please try the following steps for iPhone:
    iPhone (iOS) – Reset Network Settings
    Go to Settings → General.
    Tap Transfer or Reset iPhone.
    Tap Reset.
    Select Reset Network Settings.
    Confirm the reset when prompted.
    Once complete, return to the home screen and restart your iPhone.
     Samsung – Network Settings
    From the Home screen, swipe up to access Apps.
    Go to Settings → Connections → Mobile Networks.
    Tap Network Operatthat youors.
    Turn Select Automatically on or off.

    Network settings for Samsung: 
    Go to Settings
    Tap General management
    Select Reset
    Choose Reset network settings
    Confirm by tapping Reset settings

     

    Thank you,

    Zandile 

     

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