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Question

remove phone from blacklist

  • January 30, 2026
  • 9 replies
  • 45 views
Brandonlee95
Active Contributor

Ordered iPhone 15. DPD sent to wrong delivery hub and failed to deliver on the 28th January. Spoke to customer service live chat who advised me they would raise a complaint, and ask DPD to raise a search for parcel enquiry.  On the 29th January DPD successfully delivered my order.   Phone was working fine until 3 hours ago when it lost all signal I contacted live chat who advised me the phone was blacklisted due to this issue. 
 

Live chat advised me that they have removed the blacklist and it should be normal within an hour and need to turn my phone off and on. 
 

it’s been 2 hours and still the phone is not working and when I put phone IMIE number on blacklist website it still shows, 

 

can someone help 

Blt

9 replies

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • January 30, 2026

Why did you report the phone as missing so soon? You will have issues trading in the device in the future now that it has been on the blacklist register. Anyway, live chat is now closed; you will have to reach back out to them to get it unblocked tomorrow.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Brandonlee95
Active Contributor
  • Brandonlee95
  • Author
  • Active Contributor
  • January 30, 2026

Why did you report the phone as missing so soon? You will have issues trading in the device in the future now that it has been on the blacklist register. Anyway, live chat is now closed; you will have to reach back out to them to get it unblocked tomorrow.

Didn’t report at missing, just that it failed to deliver, 

When it was delivered phone was fully functional only this evening when the issue occurred, I spoke to a live chat agent who said it would take an hour to remove the blacklist but nothing has happened and it’s still showing, 

Blt
Owethu M
iD Mobile Employee
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  • Owethu M
  • iD Mobile Employee
  • January 31, 2026

Hi ​@Brandonlee95 

 

I do apologize that your handset is still blacklisted even after you requested it be unblocked. Kindly send us a DM with the account information so that we can investigate the issue. 

 

-Owethu

Brandonlee95
Active Contributor
  • Brandonlee95
  • Author
  • Active Contributor
  • January 31, 2026

Hi ​@Brandonlee95 

 

I do apologize that your handset is still blacklisted even after you requested it be unblocked. Kindly send us a DM with the account information so that we can investigate the issue. 

 

-Owethu

I’m not able to send private messages 

Blt
Brandonlee95
Active Contributor
  • Brandonlee95
  • Author
  • Active Contributor
  • January 31, 2026

This is still showing, after another live chat agent said it would be fine 

 

Blt
Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • January 31, 2026

Hi ​@Brandonlee95 ,
 

I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Brandonlee95
Active Contributor
  • Brandonlee95
  • Author
  • Active Contributor
  • January 31, 2026

Hi ​@Brandonlee95 ,
 

I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Haven’t received any private messages 

Blt
Hosai W
iD Mobile Employee
Forum|alt.badge.img+3
  • Hosai W
  • iD Mobile Employee
  • February 1, 2026

Hi ​@Brandonlee95 

I Have now replied to your message we will now communicate there.

Thanks, 
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Brandonlee95
    Active Contributor
    • Brandonlee95
    • Author
    • Active Contributor
    • February 1, 2026

    Hi ​@Brandonlee95 

    I Have now replied to your message we will now communicate there.

    Thanks, 
    Hosai

    It’s all been resolved. Service was restored this morning, many thanks 

    Blt

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