Hello, I’ve just replaced a lost sym. I need to activate it but keep my old number. Can you assist?
Solved
I need to activate a new sim and keep my old number
Best answer by Lamiya C
Hi
You’re very welcome! I’m glad I could help. If you have any issues activating your SIM or need further assistance, please don’t hesitate to contact us via Live Chat.
Lamiya
+3Hi
Thank you for getting in touch. I can certainly help with activating your replacement SIM while keeping your existing number.
You can activate your replacement SIM using the iD Mobile app by following the steps below:
- Log in to the iD Mobile app
- Go to the Plan tab
- Select Your SIM / eSIM
- Tap Activate a replacement physical SIM
- Enter the 19-digit number found on the SIM card holder
- Select Activate
Once submitted, activation usually completes within around one hour.
If you’re unable to activate the SIM via the app or need further assistance, please contact our Live Chat team and they’ll be happy to activate the SIM for you.
-Owethu
+9Hi
You’re very welcome! I’m glad I could help. If you have any issues activating your SIM or need further assistance, please don’t hesitate to contact us via Live Chat.
Lamiya
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